Leadership & Management Reading for Lesson 13: Leadership Communication

Lesson 13 Reading Objectives 1. The student will comprehend and explain the following communication terms:   a. Congruence b.  Frame of reference c.  Paradigm d. Active listening e.  Impression management 2. The student will comprehend the process of effective communication.  

Lesson 13 Reading Objectives 3. The student will comprehend the importance of nonverbal communication and list some of its modes of transmission. 4. The student will comprehend active listening and how it impacts the effectiveness of listening.   5. The student will comprehend strategies for avoiding communications problems, such as excessive use of jargon and gender differences, in large organizations.

Lesson 13 Discussion Objectives 1. The student will comprehend and explain the following communication terms:   a. Congruence b.  Frame of reference c.  Paradigm d. Active listening e.  Impression management

Lesson 13 Discussion Objectives 2. The student will comprehend the importance of nonverbal communication and list some of its modes of transmission. 3. The student will comprehend active listening and how it impacts the effectiveness of listening.   4. The student will comprehend strategies for avoiding communications problems, such as excessive use of jargon and gender differences, in large organizations.

Communication Terms Congruence The consistency a given message with previous messages and a leader’s actions. Congruence leads followers to “trust” the leader’s message A perceived incongruence implies a level of dishonesty or sarcasm in the message. Leaders should avoid sharing transitory feelings with subordinates

Communication Terms Frame of reference Paradigm People perceive words and concepts differently because their vantage points and perspectives differ Paradigm A model, framework, viewpoint, or perspective. A problem can occur when people look at a situation from different paradigms

Communication Terms Active listener Impression management Listens intensely, with goal of empathizing with speaker and providing feedback Impression management To create desired impressions by using appropriate behaviors

Process of Effective Communications One model of effective communication: Ideation Encoding Transmission Receiving Decoding Understanding Taking Action Feedback

Nonverbal Communication Nonverbal behavior impacts message Purpose is to communicate the feeling behind the message Transmission modes include environment, interpersonal distance, posture, gestures, facial expressions, voice quality and personal appearance

Active Listening Ensures listener’s attention Demands eye-contact and absence of distractions Requires intense listening, empathy with speaker and feedback

Active Listening Active listeners should: Model nonverbal signals associated with active listening Actively interpret sender’s message Be aware of sender’s nonverbal behaviors Avoid defensiveness

Strategies for Avoiding Communication Problems Understand your audience Avoid unnecessary acronyms and jargon Understand typical gender differences