Quality Services Subcommittee Meeting

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Presentation transcript:

Quality Services Subcommittee Meeting Operations Update Quality Services Subcommittee Meeting May 24, 2017

Performance Report Card Performance Indicator Standard Apr 2017 FY17 On Time Performance > 91% 92.3% 91.4% Late 4 < 0.10% 0.07% 0.10% Average Hold Time < 120 sec 80 84 Calls On Hold Over 5 Min < 5% 5.1% 4.5% Preventable Collisions Per 100,000 Miles < 0.50 0.79 0.60

Highlights April highlights: Access staff continues to provide Where’s My Ride (WMR) presentations to ADHCs 16 riders are participating in the Callout Text pilot program in the Northern region Staff assisted the Guide Dogs of America facility in Sylmar with evaluating their new location New phase 3 stand signs posted at Nelson Adult School in La Puente Monitored the Disability Athletics Fair at Mt. Sac College 254 drivers earned safe driving awards, 3 drivers reached 325,000 safe miles