Interpersonal Communication and Diversity Chapter 4

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Interpersonal Communication and Diversity Chapter 4

The Empathic Civilization https://www.youtube.com/watch?v=l7AWnfFRc7g

What is Culture? Culture is a learned system of knowledge, behaviours, attitudes, beliefs, values, and norms that is shared by a group of people. Copyright © 2007 Pearson Education Canada

Cultural Elements* Material culture: things and ideas Social institutions: schools, government, religious organizations Individuals and worldview: system of beliefs and Values Aesthetics: music, theatre, art, dance Language: verbal and non-verbal communication systems Copyright © 2007 Pearson Education Canada

Barriers to Effective Intercultural Communication Ethnocentrism: The belief that your traditions and assumptions are superior to others’. Different communication codes Stereotyping and prejudice Assuming similarity Copyright © 2007 Pearson Education Canada 141

Improving Intercultural Competence* Develop knowledge: strategies to understand others who are different from us Develop motivation: strategies to accept others who are different from us Develop skill: strategies to adapt to others who are different from us Copyright © 2007 Pearson Education Canada

3 1. Developing Knowledge One Two Seek information about the culture Ask questions and listen effectively Develop a “third culture” One Two 3 Copyright © 2007 Pearson Education Canada 143

2. Developing Motivation Tolerate ambiguity Develop mindfulness Avoid negative judgments about another culture Copyright © 2007 Pearson Education Canada 144

3. Develop Skills Develop flexibility Become other-oriented Socially de-centre Develop empathy Adapt your communication to others Adapt predicatively Adapt reactively Copyright © 2007 Pearson Education Canada 145

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