EFFECTIVE FEEDBACK Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you.

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Presentation transcript:

EFFECTIVE FEEDBACK Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you. Viewgraph #8-1

JOHARI WINDOW MODEL ARENA (A) BLIND SPOT (B) Things I do not know about myself. Things I know Things you know You know FACADE (C) UNKNOWN (D) Things you do not know and things I do not know You do not know I know Viewgraph #8-2

ARENA BLIND SPOT FACADE U N K O W KNOWN BY OTHERS UNKNOWN BY OTHERS Viewgraph #8-3

REASONS FOR GIVING & RECEIVING FEEDBACK Personal growth Find out about self Gain insight Open environment Viewgraph #8-4

HOW TO GIVE FEEDBACK When the other person has indicated a willingness to receive it use terms that describe the other’s behavior with the least amount of interpretation and that accurately describes the behavior Be timely Viewgraph #8-5

HOW TO RECEIVE FEEDBACK Be non-defensive Ask for more information Say that you do not want feedback Viewgraph #8-6

WHAT TO DO WITH FEEDBACK Use it Think about it Forget it Viewgraph #8-7