Total Reward Model for “ Office Manager “ { N Spot Beauty Centre} Nawar Salah Alameer 201000394 Ms. Cathy

Examples of Office Manager’s Tasks Arrange the appointments, customer’s records in an efficient way. Receive and make calls from and to concerned authorities and talk with them in proper manner. Type and fill documents in a good way. Use a variety of software systems including databases, excel and emails and manage the file system in a good way. Make orders for the equipment and supplies that are need to be used and make sure about the arrival time accurately.

Total Rewards Model

Organisational Culture Informal way of communicating Able to get feedback Relaxed Environment

Business Strategy Differentiated Products and Services Price-Skimming Strategy Expand project - short term : GCC - Long term : world wide

HR Strategy More Employees and professionals for the expanded shops

Elements of Total Reward Model 1- Compensation Base Pay : Salary = 400 BD Premium Pay : Skill Based Pay Variable Pay : Bonus for the best employee in the year

2- Benefits Non Financial : -Certificate for best the employee of the year - Sick leaves - Bereavements - Holidays Like“ labor day + Eid”

3- Work-Life Flexible work schedule: “ 8 hours per day” + Ramadhan less Hours Discount on the services provided in the beauty Centre 20% of the profits for charities. Volunteer programs.

4- Performance and Recognition - Performance Review “ Leader Observation” - Survey “ Team Evaluation” a team members performance on a project and work + Customer Complaints Recognition - Employee of the year - Employee Suggestion Program

5- Development & Career Opportunity New Technology Training Corporate Universities Access to information Network