Verbal Dimensions of Communication Symbols Symbols are arbitrary Symbols are ambiguous Symbols are abstract Symbols define phenomena Symbols evaluate phenomena Symbols organize perception Symbols allow us to think hypothetically Symbols allow us to reflect on ourselves C + O + W

Paragraphing in your speech Verbal Dimensions of Communication 3 Key Principles of Verbal Communication Interpretation creates meaning. Communication is rule-guided. Punctuation affects the meanings we attribute to communication Paragraphing in your speech

Guidelines for improving verbal communication Verbal Dimensions of Communication Guidelines for improving verbal communication Dual perspective: Understand the perspective of those with whom you are interacting. Own your own feelings and thoughts: Use “I statements” rather than “You statements.” Respect what others say about their feelings and ideas. Strive for accuracy and clarity by monitoring levels of abstraction and qualifying language.