Presentation to Functional Council Lorolpedia Presentation to Functional Council

Lorolpedia structure Eight categories Sub categories Parent articles Being Ready for Action Looking the business Meeting and greeting Getting the basics right Ticket Office Manual TOM Chapter 1 Chapter 2 Making a difference Playing it safe Stepping up Service Disruption PIDD PIDD Principle 1 PIDD Principle 2 Alternative routes Reviewing and improving Eight categories Sub categories Parent articles Articles

Categories Categories are used to make navigating the knowledgebase easier. There are eight categories which are also used in the CS Handbook: Being ready for action Looking the business Meeting and greeting Getting the basics right Making a difference Playing it safe Stepping up Reviewing and improving Categories can also be divided into sub-categories. For example, Stepping Up is divided into: Service disruption Alternative routes This helps to link articles on the same subject together.

Articles Information is organised into articles. Articles are grouped under a category. Sub categories allow a second level of grouping. Very long documents, for example the Ticket Office Manual (166 pages), can be broken down into a series of articles linked together by a parent article to make it easier to follow. Example In this example, PIDD – What is Passenger Information During Disruption?, is the parent article. 10 articles are grouped under the PIDD articles. Some articles have sub-headings like ‘Line Status’.

Logging In Visit: http://kb.lorol.ispwebhost.com/editor/ Enter your username and password

User accounts There are different types of user account: Viewer Editor Publisher Manager Username & password No Yes View articles in app and web version from LOROL PC Create articles Publish articles Create/change new users Access management section Access web version outside LOROL network

Editor dashboard The menu is on the left. Here you can: Articles – view a list of articles. Categories – view a list of categories Tags – view a list of tags. Videos – add video links. Files for download – add documents to download.

Articles menu List of articles Create a new article Delete an article using the ‘trashcan’. Trashed articles are moved to ‘View trashed articles’ section. Toggle the tick/cross to publish/unpublish articles Tags attached to articles

New articles Choose the category Title Parent article Tag the articles When was article published Add links to related articles If you are updating the article, what is the date of the update. In here should go the key message of the article Article copy goes in here Tick here to add documents to download Click save to finish editing the article

What will the article look like? Author, publish and update information Title Key points Links to related articles Parent article Files to download Headings within article All articles under the parent