Multi-Unit Organizational Structure

Objective To Implement a Multi-Unit Organizational Structure that will maximize efficiency and potential profitability.

Foundations for Success Consistency -Attainable goals Structure -what needs to be done? -by whom? -when and why? Business plan -Road map to success Strong Management Team

Foundations for Success(cont) Maintain a clean restaurant Complete/accurate paperwork -Control sheets -Wisr Provide excellent customer service Deliver strong and continuous training Provide a quality product Develop a strong marketing plan

Foundations for Success(cont) Cash flow -what money is available? Distance between Subway restaurants Store Profitability Develop a Budget Staffing:3% or 4% of Net Sales (above manager) to pay for staff

What is a Business Plan? Typical Topics Covered –Company Description –Product and Services –Marketing Plan –Operational Plan –Management and Organizational Structure –Financial Plan

Critical Areas Multi Unit Operators must run units as Restaurants vs. Sandwich Shops Communication –Meetings Remain Focused –Goal setting –Time bound Controlling Costs Controlling Turnover

Critical areas, Cont. Maintain a proper and positive attitude More incentives/motivation Time Management Training Delegation

Multi-Unit Focus Company Philosophy/Leadership Attitude –Need to articulate Mission, Goals, Standards Operations – Customer Service, Quality Product, Clean Stores and Employees Training – Top to bottom! Manuals/Policies/Procedures/Systems Legal/Reprimanding Documentation Job Descriptions

Multi-Unit Focus, cont. Compensation –Competitive –Reward for performance Organization Structure Marketing/Street fighting/Crew Incentives Delegate –Hire staff that can do! –Little direction necessary Increase Sales/Increase Profits/Decrease Costs

Organizational Structure 2-5 Restaurants

Organizational Structure 6-10 Restaurants

Organizational Structure Restaurants

Organizational Structure Above 15 Restaurants

Director of Operations Store Operations Company Atmosphere -mission statement -cleanliness –Décor (upgrade) Store Leases and Appearance –Review & negotiate leases Communication

Director of operation(cont) Goal setting: Food cost limits Control bread Control money Labor cost Sales

Director of operations (cont) Additional Roles: Accountant/bookkeeper Human resources Marketing Trainer Maintenance/construction

Company Controller Corporate Officer Cash Management Accounting Budget and Planning Reporting Compliance Benefits –Retirement –Insurance Risk Management

Human Resource Director This position could help to: –Save time for the Director of Operations and Area Supervisors –Save worrying about unjust lawsuits –Build company morale –Upgrade company manuals and policies as needed –Give 30 day training checks to every employee –Conduct exit interviews as a neutral party

–Personnel Management –Ongoing Training –Workers Compensation Injury Management –Unemployment Claims Management –Sexual Harassment Handling –Compliance with Federal and State Laws –Preventing and Handling Unlawful Terminations –Creating Policies –Other Miscellaneous Duties Human Resource Director, cont

Area Supervisor Responsible for Operations Manual Maintain Operational Guidelines Ensures that Policies and Procedures are followed Assist Crew in Stores Acts as Interim Manager Proper training/staff and mangers Customer complaints Controls Costs: – Food Costs – Labor Costs – Money Shortages – Bread Shortages – Sales Declines – Turnover/High/Significant

Marketing Director Responsibilities to: –Public Relations –National and State Markets –Street Fighting –Marketing Budget –Market Vendors –Media Placement –Tracking

Maintenance and Construction Specializes in: –HVAC –Refrigeration –Cooling/Heating –General Handyperson –Contractors

Receptionist Professional corporate image Answering, Screening, Routing, & Message Taking regarding all incoming phone calls Greeting & Screening of visitors Opening, Sorting & Distributing incoming mail Preparing & Posting of outgoing mail Monitoring, Purchasing & Storage of office supplies Receiving & Verification of CODs & other orders received

Administrative/Bookkeeping Assistant Check Book Maintenance Store Paperwork Purchase Orders/Accounts Receivable Returned Checks Accounts Payable Administrative

Payroll Clerk Administration Preparation of Weekly Payroll

Managers Weekly Store Paperwork –Transmission Scheduling Controls Sales Labor costs Food cost Orders Products and Supplies Store Operations In-store Marketing Employees hiring

Additional information Terry Mcmorrow Tony Panagakos Evan Lintz Michael Marinello