Outline… A. Introduction, definitions and background Components of a programme MIS Functions of a programme MIS Social protection registries information systems B. Integrated Social Protection Information System Social Registries Integrated Beneficiary Registries Examples of Integrated SP Registry models (Kenya, Turkey, Chile, South Africa and Indonesia) C. Requirements for establishment of integrated SP MIS Policy requirements Operational needs

A (i). Components of a Program Management Information System... More than hardware and software: Comprises the capture, transmission, management and analysis of data Servers, computers, tablets MIS officers, data-entry clerks Local data entry or initially via paper Hardware Brainware Software/ Database Mobile phone network, vehicles Transmission mechanisms

A (ii). Functions of a Programme MIS… CORE SERVICES A (ii). Functions of a Programme MIS… MISs should support the following: Registration and assessment. Selection and registration of recipients; Beneficiary Management. Enrolment of recipients, update of beneficiary information (e.g. changes to recipients, changes of beneficiary information, Identification of those to be removed from scheme; Complaints & grievances. Management of Grievance Mechanism i.e. registration and resolution of complaints; Payments and Disbursements. Production of payment lists & Reconciliation of payment lists; Monitoring & Reporting. Notification to programme managers when different processes have happened or should happen; and Provision of reports for management and monitoring. 1. Registration & assessment 2. Beneficiary management 3. Complaints & grievances 4. Payments and Disbursements 5. Monitoring & reporting MIS ICT Means: Devices, networking components, applications and systems that combined allow people and organizations to communicate in a digital world.

A (iii). Social Protection Registries Information Systems… Who is getting, what benefit, where and when? Registration & Assessment Beneficiary Management Monitoring and Reporting Payments and Disbursements Programme MIS Complaints and Grievances Integrated Beneficiary Registry A Registry is more than any other programme MIS: A special purpose national information system managed by dedicated institutions and underpinned by a legal framework – policies, decrees, acts of parliament etc - to be systematically used by multiple programmes for limited non-operational functions Social Registry What segment of the population need benefits?

CORE SERVICES ADDITIONAL SERVICES B. (i) POTENTIAL ELEMENTS OF AN INTEGRATED SOCIAL PROTECTION INFORMATION SYSTEM… PROGRAMME MIS FUNCTIONS SOCIAL PROTECTIONS REGISTRIES BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS Registration &  Assessment Register applicants Social  Registry Prepopulate - update National Registration Bureau CORE SERVICES Beneficiary  Management Analysis and Reporting National Identification & Registration System e Wallet Complaints &  Grievances Civil Registry (Birth, Death) Registration feedback Integrated  beneficiary registry Nexus of Information Nexus of Information Interoperability Layer Interoperability Layer Payments &  Disbursements GIS  Coordination Disability  Registry Programme update Monitoring &  Reporting Income Tax  Registry ADDITIONAL SERVICES Conditions &  Compliance Education Capture manage track update Shock Responsive Services Referrals Health Capture manage track update Complementary Services Social Services Payments Gateway

Analysis and Reporting Interoperability Layer Interoperability Layer SOCIAL PROTECTION REGISTRIES A Registry is more than any other programme MIS: A special purpose national information system managed by dedicated institutions and underpinned by a legal framework – policies, decrees, acts of parliament etc - to be systematically used by multiple programmes for limited non-operational functions SOCIAL PROTECTIONS REGISTRIES What segment of the population need benefits? Register applicants Social  Registry Prepopulate - update CORE SERVICES Analysis and Reporting Registration feedback Integrated  beneficiary registry Nexus of Information Nexus of Information Interoperability Layer Interoperability Layer Who is getting what benefit, where and when? GIS  Coordination Programme update ADDITIONAL SERVICES Capture manage track update Shock Responsive Services Capture manage track update Complementary Services

PROGRAMME MIS FUNCTIONS FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS PROGRAMME MIS FUNCTIONS Registration &  Assessment Registration & Assessment Selection and registration of recipients CORE SERVICES ADDITIONAL SERVICES

PROGRAMME MIS FUNCTIONS FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS PROGRAMME MIS FUNCTIONS Beneficiary Management Enrolment of recipients, update of beneficiary information (e.g. changes to recipients, changes of beneficiary information, Identification of those to be removed from scheme CORE SERVICES Beneficiary  Management ADDITIONAL SERVICES

Social Registry COMPONENTS OF A SOCIAL REGISTRY INFORMATION SYSTEM PROGRAMME MIS FUNCTIONS SOCIAL PROTECTIONS REGISTRIES BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS OPTIONAL RANKING SERVICE EXCEL/CD CORE SERVICES Social  Registry Register applicants Prpopulate - update Interoperability Layer Interoperability Layer DATA COLLECTION ADDITIONAL SERVICES TABLET USER WEB ENTRY PAPER

CORE SERVICES ADDITIONAL SERVICES BROADER NATIONAL REGISTRIES Foundation IDs – such as birth certificates, national IDs, death certificates - are increasingly linked to the social protection systems for verification of the applicant’s authenticity Functional IDs. Can be generated by social protection programmes and referenced nationally in countries that lack the foundational IDs BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS National Registration Bureau CORE SERVICES National Identification & Registration System Civil Registry (Birth, Death) Interoperability Layer ADDITIONAL SERVICES

CORE SERVICES ADDITIONAL SERVICES BROADER NATIONAL REGISTRIES Disability agencies can establish a disability registry, which can hold a register of persons with disabilities in, including the result of a disability assessment. Potentially, this database could be linked to Social and/or Integrated Beneficiary Registries and by extension programme MISs in order to enable social protection schemes to mainstream support to disabled persons. BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS CORE SERVICES Interoperability Layer Disability  Registry ADDITIONAL SERVICES

REPORTING AND ANALYTICS B. (ii) COMPONENTS OF A SOCIAL REGISTRY INFORMATION SYSTEM… Examples: Pakistan’s BISP – 27.5 million households, Indonesia's UDB – 25.7 Million Households DATA COLLECTION TABLET USER WEB ENTRY PAPER OPTIONAL RANKING SERVICE API Exposed WebService DATA SHARING REPORTING AND ANALYTICS PROGRAMME MISs EXCEL/CD SOCIAL REGISTRY

REPORTING AND ANALYTICS COMPLEMENTARY SERVICE B. (iii) COMPONENTS OF AN INTEGRATED BENEFICIARY INFORMATION SYSTEM… Examples: Kenya’s Single Registry – warehouse of 1.6 million beneficiary households from five social protection programmes PROGRAMME MISs REPORTING AND ANALYTICS DOUBLE DIPPING & COMPLEMENTARY SERVICE API Exposed WebService DATA SHARING EXCEL/CD BENEFICIARY REGISTRY

Examples: INDIA’S ADHAAR 1.14 BILLION PEOPLE! B. (iv) BROADER NATIONAL REGISTRIES… Examples: INDIA’S ADHAAR 1.14 BILLION PEOPLE! Foundation IDs – such as birth certificates, national IDs, death certificates - are increasingly linked to the social protection systems for verification of the applicant’s authenticity Functional IDs. Can be generated by social protection programmes and referenced nationally in countries that lack the foundational IDs ID REGISTRY Disability agencies can establish a disability registry, which can hold a register of persons with disabilities in, including the result of a disability assessment. Potentially, this database could be linked to Social and/or Integrated Beneficiary Registries and by extension programme MISs in order to enable social protection schemes to mainstream support to disabled persons. DISABILITY REGISTRY Social protection programmes that depend on income as a key proxy for determination of eligibility, a cross reference against a tax database to assess the veracity of an income declaration. Examples South Africa, Brazil, Sey chelles, Mauritius TAX REGISTRY

Policy Requirements Operational Requirements C. REQUIREMENTS OF AN INTEGRATED SOCIAL PROTECTION MIS… Phase 4   Policy Requirements Operational Requirements PILLARS     Legislative and institutional framework and broader e-government systems National Social Protection Policies, Strategies Governance Frameworks Operational Capacity (Promotion, Research, Information Technology) Hardware (Tablets, Desktops, Servers etc) Software (Custom Off the Shelf Solutions, Bespoke Solutions) REQUIREMENTS Budgets (hardware, software, operational expenses and long-term expenses) Foundational Civil Registration Systems Operational Guidelines/ Technology Frameworks/Manuals