HR challenges and opportunities

Agenda "Challenges faced by "HR Manager's" as a result of Globalization HR Challenges In Recruitment Example Challenges in IT Industry TCS Challenges for HR Professionals in Call Centers

"Challenges faced by "HR Manager's" as a result of Globalization" Growing importance of human resource management Multiple roles for human resource management Linking Role Strategic Role Monitoring Role Innovator Role Change and Knowledge Facilitator Role Enabler Role

HR Challenges In Recruitment Adaptability to globalization Deployment – getting the right mix of skills in the organization regardless of geographical location Talent identification and development – identify capable people who are able to function effectively International ethics Process analysis Strategic prioritization

Annual Demand of IT Prof.

Three Components of Intangible Assets

Emerging New Markets and Challenges

Challenges in IT Industry Attitude & Behavior of the Workforce Leadership Development Retaining & Managing Talent Innovation & Talent development Employee Engagement & Commitment from Employees

Leadership Development

Survey Conducted on Employee Engagement Activities (Different IT Companies)

The TCS Phenomenon

Challenges for HR Professionals in Call Centers Staff Turnover Across the call center industry, there have been 12 typical causes of call center turnover, including: Pace of effort required Sense of powerlessness or lack of control Frustration of not being allowed to do a good job Repetition Daily physical confinement (tied to their desk) Over-regimentation The feeling of being spied on The feeling of not being appreciated by others in the organization Handling complaints and problems all day Odd work hours Pay Better opportunities elsewhere Strategies For Combating Staff Turnover

Challenges for HR Professionals in Call Centers Career Path for staff involved in Operations Creating Career Paths Key performance measurements for individuals Calls Per Hour Adherence Measurements Measurement that how much time an individual is available to handle calls vs. the time he or she was scheduled to handle calls Qualitative Measurements

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