Erica Reid, IHI/Health Foundation Quality Improvement Fellow A27/B27 This presenter has nothing to disclose Empowering Nurse Leaders through Innovations in Person and Family Centered Care Tuesday 9th December 9.30-12.30 Erica Reid, IHI/Health Foundation Quality Improvement Fellow

Session Objectives Describe high impact actions and strategies that can lead to excellent patient experience Discuss ways in which patients participate in health care and how to use their experience effectively Contribute to generating ideas on improving patient experience across the continuum of care Consider how a ‘clues framework’ can guide excellent patient experience @nurses_qi

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Session Overview Coffee 10.45 – 11.15 Structures to support excellent patient experience Cheryl Hoying Patient and family advisory councils Rick Evans and Susanne Goldstein Coffee 10.45 – 11.15 The snorkel… Annette Bartley Patients are detectives Len Berry