BODY LANGUAGE AT WORKPLACE ACTION SPEAKS LOUDER THAN THE WORDS PRESENTED BY- SAKSHI AGGARWAL ROLL NO- 21 GEN SEC –A (FINAL)

INTRO It's about matching what we see with what we hear in the environment surrounding the situation & drawing a probable conclusion.

INTRODUCTION

Origin of body language It's believed that the ability to read a person's attitudes & thoughts by their behavior was the original communication system used by humans before spoken language evolved. Body language is a product of both genetic and environmental influences. Blind children will smile and laugh even though they have never seen a smile.

TYPES OF BODY LANGUAGE 1) FACIAL EXPRESSIONS

2)GESTURES MOVEMENTS OF THE HANDS, THE HEAD OR THE BODY. GESTURES ARE CULTURALLY BASED.

3)BODY MOVEMENTS AND POSTURES POSTURE PRETAIN TO THE MANNER IN WHICH WE CARRY OURSELVES.

4)DRESS AND ACCESSORIES IT INFORMS THE PEOPLE ABOUT US. PEOPLE JUDGE YOU BY THE WAY YOU DRESSED, THE COLOUR YOU DRESS, BY YOUR SHOES ECT.

5)BODILY CONTACT 1)POSITIVE AFFECT- FOR APPRECIATION, AFFECTION, REASSURANCE OR NURTURANCE . 2)PLAYFUL- FOR HUMOUR AND PLAFULNESS. 3)CONTROL- TO DRAW ATTENTION OR INDUCE COMPLIANCE. 4)RITUALISTIC- RITUALISED REQUIREMENTS LIKE GREETINGS AND DEPARTURES. 5)TASK RELATED- TO ACCOMPLISH TASKS.

6) SILENCE- SILENCES ARE ARE NOT ABSENCE OF COMMUNICATION 6) SILENCE- SILENCES ARE ARE NOT ABSENCE OF COMMUNICATION. THEY ARE INTEGRAL PART OF INTERPERSONAL COMMUNICATION.

7) EYES Women are far more perceptive than men, that's what's commonly referred to as "women's intuition". Women have a great ability to pick up non-verbal signals as well as having an accurate eye for small details.

8)SPACE TYPES OF SPACE INTIMATE SPACE LANGUAGE PERSONAL SPACE LANGUAGE SOCIAL SPACE LANGUAGE PUBLIC SPACE LANGUAGE I8 IN TO 4 FEET 4 FEET TO 12 FEET 12 FEET TO THE RANGE OF SEEING AND HEARING I8 INCHES

MEANING OF FEW BODY LANGUAGE TRAITS

1)Hands The most expressive body part Palms down: Confidence, assertiveness, dominance. Palms up: Vulnerability, nonaggression, congeniality, humility, uncertainty.

Vise-strength handshake: More common in the United States. Fingertip handshake: Hands not locked "web to web." Shows less emotional connection.

2)Lips The most emotional body part Lip compression: Indicates even slight resistance, negative feelings or stress. Slight drooping: May be the first sign of unvoiced grief, sadness or disappointment.

3)Shoulders Attached only to collarbone; flexible and expressive Shrugging: Indicates self-doubt and uncertainty.

4)Eyes Reveal how we feel about and relate to people Eye contact: Looking directly into eyes causes heart rate and blood pressure to rise. Can be regulated by maintaining gaze intermittently, often for three seconds or less before glancing away. Even babies do this. Cultural variations: Japanese listeners often focus on speaker's neck to avoid eye contact; U.S. listeners focus on eyes.

Good Body Language Leaning forward slightly - This communicates interest in what others have to say.

Make eye contact – If no eye contact is made, this can signal deception or suspiciousness. Also, be careful on your judgments if someone does not make eye contact with you.

Mirror the body language of the other person This shows that you are “in tune” with what the other person has to say and will make them feel at home and relaxed. Use discreetly though, otherwise you could seem to be making a mockery of them.

Sitting or standing upright with relaxed shoulders and arms - This is good assertive body language. While you are showing powerfulness through standing upright, you are showing you are open to ideas and suggestions with your relaxed posture.

Respect the space of others This will avoid nervous tension and allow a better atmosphere to communicate in.

Just like there is positive body language for the workplace, there are also little things we do that affect other's negatively. It may be things we don't notice - like shrugging after presenting a proposal or fidgeting with a pen during an interview. The best thing to do is to videotape yourself and then watch the tape over and over to be able to tell when you are doing something that would annoy another person.

Bad Body Language Tightly crossed arms Rolling on your heels Lazing about on a chair Shoulder shrugs Playing with your hair Pulling your ear Touching your face Foot tapping or pen drumming Clenching your fists  

5 Mistakes Reading Body Language in the Workplace 1) They forget to consider the context. 2) They try to find meaning in a single gesture. 3) They are too focused on what's being said. 4) They don't know a person's baseline. 5) They judge body language through the bias of their own culture:

So just remember Body language cues are undeniable. But to accurately decode them, they need to be understood in context, viewed in clusters, evaluated in relation to what is being said, assessed for consistency, and filtered for cultural influences. If you do so, you'll be well on your way to gain the nonverbal advantage!

A SMALL CLASS EXERCISE

So What Does This Mean?

So What Does This Mean?

So What Does This Mean?

So What Does This Mean?

conclusion Body Language is the most important part OF COMUNICATION AT WORK PLACE.THE GOOD BODY LANGUAGE CAN BE LEARNED AND IT IS NECESSARY TO PRACTICE THESE TRAITS TO INHERENT THEM PERMANENTLY

Sources: Anthropologist David Givens; "The Nonverbal Dictionary of Gestures, Signs and Body Language Cues.“ Business Communication -Asha Kaul Business Communication-Jin kaushal