OUR INVOLVEMENT STRATEGY 2018/19 Involvement is about patients, service users and carers (‘involvees’) using their skills, life skills and experience of our services to work alongside staff, in order to influence how services are planned, delivered and evaluated. Involvement should promote the central value that patients, service users, carers and staff should be at the heart of a progressive Trust - enabling growth, quality, inclusion and respect. The Trust welcomes involvement from pathways and support services in the following ways: Representation on groups and committees Inspections of the patient environment Reviewing patient , service user and carer information Developing and improving services Monitoring the quality of services Staff recruitment and training Reviewing policies, procedures and care pathways HOW WILL WE REVIEW AND EVALUATE INVOLVEMENT? We will review, monitor and evaluate activity through: Assurance within our Quality and Governance Framework Our Steering Patient Experience Group Our patient and carer feedback systems Impact assessments Compliments In addition we will be looking to expand our involvement activities in 2018-19, so that our members, governors and the public will all have opportunities to be involved! WHAT IS INVOLVEMENT? HOW WILL WE INVOLVE PEOPLE? NHFT’s Involvement Team supports patients, service users, carers and staff to get involved in our services. However, as a Trust we welcome anyone to get involved, as we all have something to contribute….. NHFT staff Volunteers NHFT Members Members of the public Governors Students WHY IS INVOLVEMENT IMPORTANT? Involvement of patients, service users, carers and families in the core business of our organisation is very important to us. It ensures that: Experiences are valued Lessons are learned Different skill sets are used The patients, service users and carers are at the heart of our decision making process. We are proud of our inclusivity and involvement work but there are always improvements to make and new innovations to try. WHO CAN GET INVOLVED? “True involvement provides assurance that we are doing the right things for those we care for.” Janice Anderson, Involvement lead

OUR PLAN AND ACTIONS FOR 2018/19 PARTNERSHIP WORKING Involvement is a process to develop and support a culture that places quality of patient experience at the very heart of all we do, following the core principle of ‘no decision about me without me.’ Co-Production is a process where experts by training and expert through experience work together to design, develop and manage a project. Our involvement approach is centred on this co-production principle. TRAINING We will: Support the development of peer support workers within our recovery college Increase the numbers of patients, service users and carers involved in staff training Review the training we provide for our ‘involvees’ who support our recruitment processes Support the training needs of our ‘involvees’. PROJECTS We will support the following: Moving Ahead Project Patient Collaboration Scheme Expansion of involvement and co-production within Adults and Children’s services Inpatient & Community Recovery Groups Expansion of the involvement model to include the public, governors and members PROMOTION We will: Develop the expertise of ‘involvees’ Plan and undertake Involvement Week 2018 Develop and implement a plan to externally promote our involvement activities To promote the Anne McWatt Award. LEADERSHIP Develop an involvement feedback process Ensure internal and external targets are met Carry out an Impact assessment of involvement and co-production Develop a transition process for service users – from children’s to adult services.