The eG4M Italian project eGovernment as a melting point of economic, organziational, technological isssues Carlo Batini University of Milano Bicocca – Italy

2 A complex problem eGov/eProcurement Projects Goals TechnologiesEffective services Agencies organization

3 Information and Communication technologies (open ended list) Internet, World wide web Telecommunication technologies Shared databases Information management Cooperative and service oriented architectures Security Interoperability protocols Information retrieval and semantic web Markup languages Multimodality and multichannel access and delivery of services

4 We focus on Information quality Service oriented architectures

5 The general vision Technologies are a means, not an end Technologies should be chosen considering: Legal frameworks Social and territorial peculiarities Economic sustainability Organiziational issues

6 Distribution Heterogeneity User orientation no High Monolithic Evolution of information systems Cooperative Service- oriented

7 New interactions and technological layers in G2B relationships Back office SocSecurity Back office SocInsurance Back office ChCommerce Front office SocSecurity Front office AssInsurance Front office ChCommerce a.Technological architecture in the traditional interaction Back office SocSecurity Back office SocInsurance Back office ChCommerce Front office SocSecurity Front office AssInsurance Front office ChCommerce Common front office layer Common back office layer Internal information flows b. Technological architecture in the new interaction

8 New interactions and technological layers in G2B relationships Back office SocSecurity Back office SocInsurance Back office ChCommerce Front office SocSecurity Front office AssInsurance Front office ChCommerce a.Technological architecture in the traditional interaction Back office SocSecurity Back office SocInsurance Back office ChCommerce Front office SocSecurity Front office AssInsurance Front office ChCommerce Common front office service oriented layer Common back office cooperative layer Internal information flows b. Technological architecture in the new interaction

9 Back office Central PA Back office Local PA1 Back office Local PA2 Front office Central PA Front office Local PA1 Front office Local PA2 Users Legan issues Organizational issues Socio economic Issues Local Data bases Central Data bases Internal information flows Local Document bases Central Document bases Technological issues Drivers in the design of the reference architecture Seamless, secure interface Cooperative Technological infrastructure

10 Back office Central PA Back office Local PA1 Back office Local PA2 Front office Central PA Front office Local PA1 Front office Local PA2 Users Local Data bases Central Data bases Internal information flows Local Document bases Central Document bases Technological issues In this presentation we focus on technologies Seamless, secure interface Cooperative Technological infrastructure

11 Back office Central PA Back office Local PA1 Back office Local PA2 Front office Central PA Front office Local PA1 Front office Local PA2 Users Information quality Local Data bases Central Data bases Internal information flows Local Document bases Central Document bases Service oriented computing And specifically on SOC and IQ Seamless, secure interface Cooperative Technological infrastructure

12 An eProcurement Example t3t3 t6t6 t5t5 t4t4 t2t2 Budget definition Needs specification Tender Supplier qualification Supplier scouting t7t7 Supplying + t1t1 Demand estimation t8t8 Invoicing Administration eProcurement Outsourcer Supplier t7t7 Contracting

13 Auction Platform Multichannel character of SOC WWW Demand Offer $

14 Pros/Cons of SOC Pros Web Services and Process Manager are developed in standard technologies Cons Skills are needed for planning, managing and implementing the development paradigm introduced by new life-cycle

15 IQ is crucial in business Information Quality affects business processes accuracy completeness currency

16 Information Quality in practice The same business or different businesses ? Business Name Type of activityAddressCity DafraRestaurant100 Avenue des FARCasablnca Business Name Type of activity AddressCity Defra-Avenue des FARCasablanca A Public Administration needs to contact a business

17 An eProcurement Example t6t6 t5t5 t4t4 t2t2 Budget definition Tender Supplier qualification Supplier scouting t7t7 Supplying + t1t1 Demand estimation t8t8 Invoicing Administration eProcurement Outsourcer Supplier t7t7 Contracting CRMAssetsBalance AccountsInvoicesTransactions History Logistics t3t3 Needs specification

18 How to manage IQ AssessmentImprovement PD Process control Do nothing DD compare to real world DD Use of integrity constraints DD Record matching and comparison Low High Cost Low Very High High Improvement PD Process re-design Process Driven Methods Data Driven Methods

19 Appendixes

20 Data and flows in eProcurement Demand estimation Budget definition Needs specification Supplier scouting Supplier qualification Request for proposal TenderingAwardingContracting OrderingAccountingSupplyingInvoicing CRMAssetsBalance AccountsInvoices Assets Transactions History Logistics