1 Hour Training Bubbles Sales Objection Handling Model Your Name

Objectives At the end of this session you will be able to: Identify the key elements of the objection handling process Distinguish the 5 key steps of the objection handling process Recognise the benefits of using this approach for both yourself and your business

Reasons a customer may say no! You may find that the customer: Misunderstands what the product or service is offering (the features, and advantages) Does not have a clear idea of how the product will benefit them Is simply thinking about the product and has said no Would prefer to buy from a competitor of yours ‘I have dealt with them before and found them trustworthy’ Needs to consult a partner before making a decision Does not have time right now

Overcoming Objections 1. Listen 2. Repeat 3. Understand 4. Respond 5. Confirm

Feel, Felt & Found Objection Model I understand how you feel I felt the same way But what I found was……. Feel Felt Found

Objectives At the end of this session you will be able to: Identify the key elements of the objection handling process Distinguish the 5 key steps of the objection handling process Recognise the benefits of using this approach for both yourself and your business 6