2010 DirectionFinder® Survey City of Blue Springs, Missouri by ETC Institute November 15, 2010

ETC Institute: A National Leader in Market Research for Local Governmental Organizations …helping city and county governments gather and use survey data to enhance organizational performance for 25 years More than 1,350,000 Persons Surveyed for more than 425 cities in 46 States 2

Agenda Methodology Major Findings Conclusions/Questions Perceptions of the City Major Categories of City Services Public Safety Communication Maintenance Parks and Recreation Code Enforcement Transportation Leadership Community Investments Conclusions/Questions

Methodology Developed with input from city leaders/staff Designed to objectively assess community priorities and satisfaction with the delivery of city services Most questions were similar to questions that have been asked in previous years so the City could assess trends Administered by mail with follow-up by phone Random sample of 619 residents Precision of at least +/-4% at the 95% level of confidence Benchmarking Data Results were geocoded and mapped

Good Representation by Age

Good Representation by income

Good Representation by Gender

Perceptions of the City

Significant 2-year increase or sustained for 3 years Significant decrease since 2007

Overall Ratings of City Services

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

PUBLIC SAFETY

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

CITY COMMUNICATIONS

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

CITY MAINTENANCE

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

PARKS & RECREATION

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

Transportation

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

CODE ENFORCEMENT

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

CITY LEADERSHIP

Significant 2-year increase or sustained for 4 years Significant decrease since 2006

Community Investments

Conclusions/Recommendations The City of Blue Springs is Definitely Moving in the Right Direction There were significant improvements in most areas that were assessed on the survey The improvements in Blue Springs have occurred during a period of history when satisfaction with city services has dropped significantly in most communities There is very little dissatisfaction with City leadership Major services to emphasis over the next 2 years: Public safety (police) Maintenance of streets/traffic flow Continued emphasis on community planning

Questions ??

OTHER ITEMS

Recycling

Customer Service

Electronic Billing

Rate of Development

CITIZEN INVOLVEMENT

Significant increase over the past 2 or 4 years Significant decrease over the past 2 or 4 years

Planning and Zoning

Social Networking