Building a culture of listening, learning and improvement

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Presentation transcript:

Building a culture of listening, learning and improvement James Munro, CEO, Care Opinion CIC

“As we’ve been on a journey, so have the users and carers been on a journey. They now have trust in us, to know that we do want to hear it, warts and all, and that we will work on what the issue is.” Jenny Newman and Sue Dyke, public engagement

“More than just listening, it has helped us to focus on what we can change to improve our service. We’ve learnt that Care Opinion gives patients a powerful voice, which in turn has empowered us.” Lisa Metcalf podiatrist

Real-time iHub QI study Online feedback via Care Opinion Structured conversations with people about their experiences of care Care team discusses and agrees improvement opportunities Report on progress via Care Opinion Test and evaluate improvements Implement and spread improvements

Coming soon… our learning app

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