Project Management 4. Managing Project Change
Week 4
Managing project change
In Project Management
There are Types of change 2 Types of change (that we talk about)
Change Control & Change Management
Change Control
You had a plan
Now things are changing
What are you going to do?
What are ____________ going to do? you
2% requirements creep per month (www.IAG.biz, 2008)
baseline value control communicate
baseline Measure change against your http://www.flickr.com/photos/jsome1/477085398/
process Control the change with a http://www.flickr.com/photos/m-c/181007636/
Communicate, always communicate
What’s the value of the change? http://www.flickr.com/photos/noahwesley/120499365/
The other type of change
Change management
People Change management
http://flickr.com/photos/hlthenvt/401556761/sizes/l/
Managing Change Organizational Change Organizational Culture Project Manager and Change Avoiding Failure
http://www.flickr.com/photos/hotteaapparel/2196486642/
Scheduling projects to not all hit the users at once Timing is everything Scheduling projects to not all hit the users at once
Volume of change Change fatigue
http://en.wikipedia.org/wiki/Technological_singularity
Why change? SWOT
Make a list of positive and negative responses Responses to change + - Make a list of positive and negative responses
How do you feel when you have to tell others things are changing?
How do you feel when you are told things are changing?
John Kotter’s 8 steps Establish a sense of urgency Create a coalition Develop a clear vision Share the vision Empower people to clear obstacles Secure short-term wins Consolidate and keep moving Anchor the change
Invite people to participate
Customers who get a chance to complain and are then satisfied are more loyal than customers who have never had a problem.
resistance
culture
Figure 1.3 Organisational cultures (Cadle & Yates, 2005, p7)
Figure 1.4 Sociability/solidarity matrix (Cadle & Yates, 2005, p9)
Figure 3.7 Key dimensions defining and organizations culture (Gray & Larson, 2006, p74)
Figure 3.9 Cultural dimensions of and organization supportive of project management (Gray & Larson, 2006, p76).
The pm as a change agent
Project success depends on change
Stages in a change program: Launching the project Winning hearts and minds Skilling the end-users After go-live
aabbcc identify audiences and the actions you want identify the barriers which audiences have and tell them about the benefits that will result choose communication channels and controls that you will use to check understanding
adkar a d k a r
10steps
Kotter’s 8 steps
Successful projects have planned for change
Someone is accountable for change management
http://www.flickr.com/photos/jsome1/477085398/ http://www.flickr.com/photos/hotteaapparel/2196486642/ http://www.flickr.com/photos/m-c/181007636/ http://flickr.com/photos/hlthenvt/401556761/sizes/l/ http://www.flickr.com/photos/felipearte/44808639/ http://www.flickr.com/photos/noahwesley/120499365/
Title page pic care of carf & CC @ Flickr BetterProjects.net Title page pic care of carf & CC @ Flickr http://flickr.com/photos/beija-flor/823940255/