European CAF Event Self-Assessment and Beyond Rome November 2003

Slides:



Advertisements
Similar presentations
CAF Reporting Patrick STAES Nick THIJS European CAF Resource Centre European Institute of Public Administration - EIPA IPSG meeting 4 & 5 April 2013, Dublin.
Advertisements

Estonian public sector quality award pilot project 2003 Learning state agency Karin Närep Ministry of Finance of Estonia Rome 2003 Rahandusministeerium.
September 2010, Bucharest The 4 th European CAF Users’ Event Progressing Towards Excellence - The Challenge for European Public Administrations.
Lessons learned on the self- assessment process: some FAQs Dr. Christian Engel State Chancellery of Northrhine-Westfalia / Germany European Institute of.
The Common Assessment Framework CAF
Strategies for health system performance comparison: some international experience Peter C. Smith Emeritus Professor of Health Policy Imperial College.
Mark Dooris Director, Healthy Settings Development Unit University of Central Lancashire Investing for Health.
Elisabeth Dearing, Austria CAF-Event Rome Nov General Framework of CAF A base for further developments Dr. Elisabeth DEARING AUSTRIA.
The Future of Public Sector Quality Management with CAF The CAF External Feedback Procedure 2010.
Eu2008.si May th DG Meeting IPSG – Innovative Public Services Group Dr Gordana Žurga.
Health challenges in an enlarged Europe Report from Parallel Session A1 Dr. Natasha Azzopardi Muscat Ministry of Health - Malta.
CAF Resource Centre at EIPA Open Days Patrick Staes Senior Expert European Institute of Public Administration THE COMMON ASSESSMENT FRAMEWORK.
EIPA CAF Resource Centre CAF CAF activities – state of affairs Patrick Staes & Ann Stoffels EIPA CAF Resource Centre Berlin, 8-9 February 2007.
Lessons from Programme Evaluation in Romania First Annual Conference on Evaluation Bucharest 18 February 2008.
ESPON Seminar Luxembourg, 8-9 December Cohesion-and-Urban-Policy-_26-27-November-2015_-Luxembourg-City_/index.php.
Crime Reduction Project Update: “Bridging the Gaps” CCJA Congress October 29, 2009.
PROMOTING CAF - TRAINING AND CONSULTING IN SLOVENIA Polona KOVAČ, M.Sc. November 17-18, 2003, Rome.
Main conclusions from the 7th European CAF Users Event
Project Cycle Management
The European CAF external feedback procedure - Webinar Lessons learned
Agenda for discussion European co-operation: Functioning of the CAF resource centre (EIPA) and network of CAF correspondents? National level: bottom up.
EYV 2011 Alliance Céline Barlet (Project Officer) 1.
SICI Workshop "Balancing School Internal and External Evaluations" Malta, 3-5 October 2017 Policy developments at EU level in relation to quality.
Gender Equality Ex post evaluation of the ESF ( )
Patrick Staes and Ann Stoffels
CAF Common Assessment Framework
Audit committees in the public sector Flemish Government
Patrick Staes and Ann Stoffels
Lessons learned on the self-assessment process: some FAQs
Engagement with Policy Makers
Customer Satisfaction Management “Presentation to CSM working group
Rahandusministeerium
Building Knowledge about ESD Indicators
Agenda on the first HWRG meeting 14 and 15 September
Innovation in the Public Sector, September
PORTUGUESE PRESIDENCY OF THE COUNCIL OF THE EU
Quality Managements Frameworks
Human Resources Working Group Monday, 6th February 2006
EUPAN DG-Meeting Innovative Public Services Group (IPSG)
Quality conferences Moving forward….
IPSG Work Programme March 2004.
French Presidency of the EU 2008
CAF Centre at the 5QC.
European CAF-Event „Self-Assessment and beyond“
CAF and the Belgian Conferences on Quality in the Public Sector
Customer Satisfaction Management
DG Troika – 26 October – Portugal
Innovative Public Services Group IPSG 20 and 21 september 2001
Parque das Nações  Lisboa  Portugal
Sweden Presidency of the EU 2009 IPSG September 2009.
EUPAN HANDBOOK.
IPSG 28 – 29 April 2005 CAF activities
Italian Presidency July-December 2003
Strengthening the Role of EQAVET National Reference Points
Meeting of the Secretariat Friday 4th of July 2003
The CAF action plan: survey
Customer Satisfaction Management “Presentation to IPSG – Paris
IPSG Work Programme March 2004.
Parque das Nações  Lisboa  Portugal
European Institute of Public Administration (NL)
European CAF Event Self-Assessment and Beyond Rome November 2003
DGs Meeting IPSG Report Monday,10 December 2007 Lisboa  Portugal
IPSG – Innovative Public Services Group
CAF : Procedure on External Feedback Paris 11 September 2008
E-GOVERNMENT WG MEETING
STRUCTURE AND METHODS OF CO-OPERATION
Agenda for discussion European co-operation: Functioning of the CAF resource centre (EIPA) and network of CAF correspondents? National level: bottom up.
Programme Dutch Presidency
Being a Local University: Towards New Assessment Tools and Indicators Dr John H Smith Senior Adviser, European University Association (EUA) Brussels Member,
Quality management in Youth centres
Presentation transcript:

European CAF Event Self-Assessment and Beyond Rome 17-18 November 2003 Main Points for discussion: introduction to parallel sessions Patrick Staes - Belgium

Introduction Member of IPSG Evaluation of CAF 1 started up during Belgian presidency Strongly involved with J.-M. Dochot and Christian Engel in development of CAF 2002 Now 1 Year CAF 2002 500 CAF applications EIPA study Personal experiences in Belgium

Session 1. National strategies (1) Political leadership concerning the CAF Engagement of the EU Ministers: CAF as an instrument of building Europe Political leadership in each MS CAF and the national Modernisation strategies Added value of an European model in an existing national environment: does CAF disturb or stimulate change? Top down or bottom up strategy, pull or push, to force or to seduce What’s the added value to make specific CAF models National versus European CAF. ( e.g. a local – a Danish – a Flemish or a Walloon – a French or a German CAF etc.) Specific sector CAFs (e.g. a police – a health care etc.)

Session 1. National strategies (2) Role of the National resource centres : non, one ore more than one National Quality Conferences and or Awards : the link between CAF and good practices Added value of external evaluators The development of national databases The return on CAF- Investment (e.g. Belgium: 120 applications – CAFnetworks-3QC -public debate among 5 ministers – collaboration between the administrative levels

Session 2. CAF: lessons learned (1) How to guarantee the quality of the SA-process Prevent self-deceiving and manipulation in composing the SAG and guarantee freedom of speech Elementary knowledge of TQM necessary: CAF needs training First step: define the basic elements: stakeholders, leadership, citizens/clients, partners etc. Foresee access to relevant information to have good evidences What’s the ideal size of the organisation to use CAF? Why do we need the scoring ? How to score: keep the scoring simple? Do we need a comma? What does the figures really mean? Checklist approach versus consensus approach More than one SAG in an SA process.

Session 2. CAF: lessons learned (2) How to result in effective actions plans? Define on the forehand what output you expect from CAF Need for the knowledge of quality tools A specific Quality direction The role of Internal and external Consultants CAF and communication CAF as a stimulant for internal and external communication CAF needs a strong communication plan Do we need a CAFplus or a CAF 2005-2008-2010 ?

Session 3. CAF and TQM strategie The direct link between CAF and TQM Training for CAF starts with an introduction on TQM All the criteria need the appropriate measurement tools Added value of external evaluators to buildup action plans The impact of successive CAF applications Does using the CAF several time leads to a TQM approach in the organisation? What do we learn from successive CAF applications, how to keep the interest?

Session 4. CAF and other TQM-tools CAF as a bridge to and between other TQM tools Common language Common holistic approach CAF and the others An integrated or separated use of CAF and BSC From CAF to EFQM or from EFQM to CAF CAF in countries were other TQM tools are dominant CAF in the context of a large programme of modernisation or change

Some conclusions CAF is just a tool but of growing importance. CAF allows people to participate in the development of their organisation: first step to sustainable improvement Starting with CAF is always a risk but CAF gives a good return on investment The CAF-structure must be respected at all time, the application allows a lot of creativity CAF can be a good introduction to TQM CAF helps to build Europe from inside and so must remain an European tool If we want to adapt CAF: we need an agenda for/and a consensus