Zoom: Striving for Functional Accessibility Hadi Rangin, University of Washington Dane Houser, Zoom

Overview Background Collaboration Zoom’s Commitment General Features Accessibility Features Demo

Background (1/2) UW previously using another audio/video conferencing system WA K-20 Education network was searching a new web conferencing solution Narrowed selection to two products Zoom chosen based on performance UW decided to use Zoom as a campus solution; engagement with Zoom begins during pilot phase

Background (2/2) The teams: The contract: Zoom: Open to accessibility discussions UW: Leveraged membership with Internet2 Advisory Board The contract: Accessibility written into contract Strive for WCAG AA “Plugged in” issue list

Collaboration Reactive vs. Reactive Accessibility “Reactive accessibility” doesn’t work 13 years’ worth of experience with vendors LMS: Blackboard, D2L, Moodle, Canvas Library: Elsevier, Ebsco, Ex Libris Conferencing Systems: Elluminate, Zoom HR: Elucian, PeopleSoft, Workday Misc: Google, Microsoft, Qualtrics, ServiceNow, PollEverywhere, Trumba, Panopto, Interfolio & many more All are welcome to join the Zoom Accessibility Collaboration

Goals of the Collaboration Short-term Fix immediate problems Long-term Make accessibility a part of the Design, Development, and Quality Control processes

Zoom’s Commitment Zoom is committed to providing universal access to our products and services on all platforms including Windows, macOS, iOS and Android, as well as Linux, ChromeOS and conference room systems Zoom is actively striving to meet accessibility standards and guidelines such as WCAG 2.0, WAI-ARIA 1.1 and Section 508, while also trying the best to provide better user experience for all users of our platform Zoom's dedicated accessibility team enforces the accessibility engineering process to ensure that future product releases do not introduce new accessibility related issues

General Features Audio/video conferencing Join by phone or web Meeting room vs. webinar Screen sharing with audio piping of default audio system Participants list Break-out rooms Chat Recording

Accessibility Features (1/4) Keyboard accessible with reasonable focus indicator Compatible with screen readers such as JAWS, NVDA and Narrator on Windows, VoiceOver on macOS and iOS, TalkBack on Android and Orca on Linux Colors are OK for low vision and color blindness Accessibility support on all platforms incl. Windows, MacOS, iOS, Android, Linux, and ChromeOS

Accessibility Features (2/4) Toolbar visibility: option for site admin to always show meeting controls’ toolbar for all users Toolbar visibility: ALT key to toggle the meeting controls’ toolbar Audible notifications: plan for customization Shortcut keys: plan for customization F6: navigation between major panes

Accessibility Features (3/4) Sign language interpreter can be always seen by the attendees Spotlight video – allows host to put the interpreter as primary active speaker for all participants Pin video – allows meeting participants to disable active speaker view and only view the interpreter’s video

Accessibility Features (4/4) Closed Captioning (customizable font size, multiple methods of captioning) Integration with 3rd party closed captioning via REST API Allows 3rd party CC providers to feed captioning text to Zoom platform, thus allowing meeting participants to view the CC within the Zoom client instead of a separate browser window Available on Zoom meeting application for Windows, macOS, iOS, Android and Zoom Rooms.

Demo Meeting Controls Toolbar Keyboard Interactions Focus Indicator Screen Sharing Using Participants List Settings, Accessibility Options Audio/Video Settings

Questions and Answers

Contact Information Hadi Rangin, University of Washington hadir@uw.edu Dane Houser, Zoom dane.houser@zoom.us Ken Ding, Zoom ken.ding@zoom.us