Desktop Services Maximizing user productivity and reducing your overall PC support cost. Dealer Services Provided by:

What is Desktop Services? Help Desk Support Hardware Services Protect Pack Desktop Services

Help Desk Support Windows Operating System support Internet Explorer support DMS, Internet & Manufacturer connectivity support Prompt escalation to Field Service for on-site support Desktop Services

Hardware Services Remote PC hardware fault isolation On-site PC hardware isolation & repair Includes replacement components Re-image Hard Drive with OEM or client provided image Provide loaner PC if necessary Ensure end-user connectivity to DMS, Internet and Manufacturer prior to leaving site Desktop Services

Protect Pack McAfee Enterprise Anti-Virus ADP Smart Desktop Agent Configured to receive automatic updates Includes updates in monthly support fee ADP Smart Desktop Agent Allows remote connectivity to the PC Self-healing components Desktop Services

Why ? Single Source Solution Competitive Price Desktop Services

Single Source Solution Only “Single Source Solution” capable of delivering the level of service your dealership demands Next-Business Day service Ensuring maximum end-user productivity Service provided by the same technical folks who currently support your DMS, Network, Peripherals and IP Phone. Why not have ADP support your PC’s? Desktop Services

Single Source Solution PC OEM In-House 3rd Party Help Desk Support OS & Internet Explorer Support DMS Connectivity ? Internet Connectivity Manufacturer Connectivity ADP Application Support Hardware Services Remote PC hardware isolation On-site Isolation and Repair Includes materials $ Cost $ Re-image PC hard drive Ensure end-user connectivity Loaner PC if necessary Protect Package (Software) Anti-Virus Protection Remote connectivity Self-Healing Desktop Services

Competitive Price How much are you spending today? Labor? IT Staff Annual Cost (Salary, Fringe, etc) 3rd Party Hourly Cost Materials? PC components necessary to repair PC Anti-Virus Application What does downtime cost your dealership? Employee Productivity? Loss Sales (Cars, Parts and Service)? Desktop Services

Competitive Price For less than a $1 per day per user… Desktop Services can maximize user productivity and reduce your overall cost to support your PC’s. Desktop Services

Desktop Services Contact your ADP inside sales Representative for more information. Dealer Services Provided by: