The road user perspective Lee Rowbotham Delivering a world class Heartland, Silverstone 12 September 2018

Key issues for road users Safe, reliable journeys Safety – an assumption from users that roads are safe Reliable journeys – users want to get to their intended destination more or less when they think that they will Disruption, planned and unplanned Planned works - Deliver improvements with the user in mind Unplanned incidents – the need for useful information Well managed – work harder to free trapped traffic Road user welfare

Key issues for road users Delivering the basics Good quality, well maintained road surfaces – the highest priority for road users Perception linked to safety – faster roads with high volumes of traffic seen to be less safe if the road has defects Road signs, free of defects, overgrown branches and clean All linked to the need for high levels of customer service

Key issues for road users Freight / coach Sometimes feel less well treated, looking for improvements in roadworks planning, communication and rest facilities Motorcyclists Feel vulnerable on faster, busier roads with other road user types Road surface quality a particular issue Cyclists, pedestrians and equestrians Important that their needs are considered for both using, and crossing the strategic road network Need provision for them incorporated at the outset of scheme design, rather than making adaptations later