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Our Journey to Microsoft Teams 2/21/2019 6:09 PM THR2381 Our Journey to Microsoft Teams Pouneh Kaufman Director/Principal, Program Manager Core Services Engineering and Operations © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Agenda Discuss our story for Teams Review the internal approach Tech Ready 15 2/21/2019 Agenda Discuss our story for Teams Review the internal approach Review our success criteria and rollback strategy Review adoption strategy Q&A © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our story to Teams What is our MVP criteria for upgrading to Teams? Calling Live Events Meetings Messaging What is our strategy to upgrade to Teams? Phase approach by Org 3 workstreams

Teams upgrade goals 2/21/2019 6:09 PM Meeting the needs of the modern workplace: Microsoft employees and our customers have evolving expectations for how we work – we need digital workspaces like Microsoft Teams that feel inclusive and open, where we can easily share, connect, and work together seamlessly Simplifying the meeting and calling experience: Upgrading from Skype for Business to Teams gives us a single client for meetings, calls, and collaboration tools in one application. Providing better quality and reliability: The modern infrastructure supporting the Teams meeting, voice, and video experience will typically result in better quality meetings and calls. This includes improvements for low-bandwidth locations, the ability to maintain and upgrade the service without interruptions, and faster meeting join times. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Teams-only Eligibility Criteria 2/21/2019 6:09 PM Teams-only Eligibility Criteria 1. Already Online 2. No Response Group Services (RGS) 4. No India User 5. No Cloud Calling 6. No Opt Out Requested © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Teams Upgrade Success Criteria 2/21/2019 6:09 PM Teams Upgrade Success Criteria 1. Support % of Support tickets are lower than upgraded user base No severity 1 issues Daily monitoring to review support ticket types 2. Temporary “opt out” User deferment should be based on exclusion scenarios and less than a % of upgraded user base Federation : Contacts & Presence Outlook Meeting Add-in and Integration for MAC users 3. Calling quality Target of % : Poor Call Rate (PCR) represent the % of dissatisfied ratings (1 o22 stars) from in-product surveys that capture user feedback after a meeting or call 4. Healthy Call Index (HCI) Target % or higher. Healthy Call Index represent the % of calls encountering no unexpected setup or drop issues. 5. Meeting Quality Target % of Meeting Quality Rating. 6. Healthy Meeting Index (HMI) Target of %. Healthy Meeting Index represents the % of perfect meetings across all participants for all modalities for a given meeting 7. User Sentiment Ad- hoc Survey, Pulse, GESS User sentiment; Yammer, User Voice, Champions © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/21/2019 6:09 PM Teams-only mode Employees in Teams-only mode will schedule meetings, make calls, and chat exclusively from Microsoft Teams. They won’t have the ability to create new meetings, make calls, or instant message from Skype for Business, but they will be able to join Skype for Business meetings. Recommendation: if you are in Teams-only mode, ask your colleagues to communicate and meet with you in Teams! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Long Story: Experience of a Teams-Only user 2/21/2019 6:09 PM What is Upgrade? Long Story: Experience of a Teams-Only user Short Story: = “Upgraded User” “Teams-Only User” Chat & Calling Receives and initiates all chats and calls in Teams Can interop (IM/call) with any SfB user Is redirected to Teams if they try to sign in to SfB Meetings Schedules all new meetings in Teams Can join existing SfB Meetings Data that gets migrated Existing contacts from SfB Existing on-prem meetings © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Improve the Experience Internal Adoption Program AWARENESS ENGAGEMENT MEASUREMENT MANAGEMENT Pilots WW Art of Teamwork training series (L100/L200) Tailored content by persona & usage journey Teams Champs launch Awareness campaigns, digital & physical White glove exec engagements e.g. Sales; WW Industry; Xbox; Legal WW Teams & Teamwork Training Showcase successes via #TeamsStories Usage, support & health metrics inform baseline for adoption journey Drive listening systems engagement Improve customer guidance Improve the product from employee feedback (User Voice & Elite) Deliver integrated service roadmaps Iterate messages & tactics frequently Improve the Experience Land the Message Support the Change Analyze & Adjust

Microsoft Teams Resource Cheat Sheet Office 365 Roadmap All public feature delivery dates Filter by product Microsoft Technical Community Product forums and blogs Driving Adoption forum O365 Champion’s Corner Diversity & Inclusion forum Success with Teams Practical Guidance Learn how to plan, deliver, adopt and manage Microsoft Teams Skype for Business to Teams transition guidance Coffee in the Cloud on YouTube Short how-to videos for IT Pro’s and Champions Long form end user & administrator training https://aka.ms/O365Roadmap https://aka.ms/TeamsCommunity https://aka.ms/SuccessWithTeams https://aka.ms/CoffeeintheCloud

The Skype to Teams quartet at Ignite 2/21/2019 6:09 PM The Skype to Teams quartet at Ignite There are four Ignite sessions focusing on the upgrade experience Designing your path from Skype for Business to Teams: <Start Here> Planning the end-to-end upgrade experience BRK3141 Planning a seamless migration from Skype for Business to Teams for IT Admins BRK3142 Delighting your End Users: Facilitating a smooth transition from Skype for Business to Teams BRK2190 “Meetings First” Microsoft Teams Meetings for ​ Skype for Business Server users BRK3124 PLUS Come learn how Microsoft is managing the upgrade to Teams BRK3230: How Microsoft Does IT:  The Journey from SfB to Teams © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Learn more at https://aka.ms/DiversityandTech Courtesy of Dux Raymond Sy

Please evaluate this session Your feedback is important to us! 2/21/2019 6:09 PM Please evaluate this session Your feedback is important to us! Please evaluate this session through MyEvaluations on the mobile app or website. Download the app: https://aka.ms/ignite.mobileApp Go to the website: https://myignite.techcommunity.microsoft.com/evaluations © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Core Services Engineering & Operations (CSEO) Find us in the Immersion Zone and at Expo Theater #5 Meet the IT pros who power and digitally transform the Microsoft enterprise

Microsoft Ignite 2016 2/21/2019 6:09 PM IT Showcase Learn how our IT pros are digitally transforming the Microsoft enterprise -white papers -technical case studies -articles -webinars -blog microsoft.com/itshowcase © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/21/2019 6:09 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.