2017 Book of Business Results Higher Productivity/Satisfaction

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Presentation transcript:

2017 Book of Business Results Higher Productivity/Satisfaction easier drives better results 2017 Book of Business Results Higher Productivity/Satisfaction Higher Engagement Better* Outcomes Return On Investment $140 Million Productivity Savings 10,000 Member Compliments 1Million Cases 3 Million Interactions Average Engaged: 40% (Best Practice >90%) Up to 50% Care Gaps Closed Meaningfully Lower Medical Trend of Engaged Members vs. Non-Engaged Health Concierge Clients 3:1 ROI Best Practice Results 17:1 ROI Patti end *Data Clients