EPS Information Evening TUESDAY 20th September Aylsham Lodge Tony Dean – Chief Officer Charlotte Bowles - Support Officer

PREPARTION IS THE KEY. What is EPS? Once the practices in your area are LIVE with EPS they will send all prescriptions for NOMINATED patients to the NHS Spine for pharmacies to download, print and prepare for patients. EPS is a new way of working for pharmacies and will change the way that pharmacy day to day life currently happens. The presentation I am about to go through will give you all the information you need to ENABLE and PREPARE your PHARMACIES and STAFF to ensure business continuity. All of the information I am going to share with you all has come from other Pharmacies across the area during their Transition period to EPS. PREPARTION IS THE KEY.

Each person should have OWN smartcard Maintenance Smartcards Each person should have OWN smartcard Maintenance Sponsors and Training - https://hscic.premierittask.com/

Know Your System Training available, local knowledge or store visits, E-learning, system supplier training How to complete each step of process, Download, Process, Issue, Claim and Return to spine Inform surgery of returns and ND items. (duplicate token, form sent to surgery)

Daily Process/Workflow Download regularly 15mins – hourly depending on workload Workflow within branch, dealing with walk in patients, deliveries, PCS lists Daily Counting, Issuing Dispensed Notification, Claiming Care home’s, CDS patients (weekly prescriptions RD)

Issues/Common Problems We are not LIVE Not understanding system Printers, Cartridges and Toners Managing customer expectations Items not in stock System Outage, what to do, Who to contact Items stuck within system (tracker states with pharmacy) Saturday Cover/staff/locums 7 Day scripts for CDS trays Repeat Dispensing

End Of Day/Month Count prescriptions and issue dispensed notification DAILY (lunchtime) Separate prescriptions during the day (3 baskets) Once CLAIMED all AGE exempt can be disposed of in confidential waste All NON AGE exempt and paid sent to BSA no sorting necessary

EPS Tracker Download as an icon on desktop or in favourites on ALL computers if possible Should be used as first point of help AT ALL TIMES (surgeries WILL refer you to this) All staff know how to access and use Use the Mysite button https://portal2.national.ncrs.nhs.uk/prescriptionsadmin

Next Steps/Actions Feedback all information to ALL team members Check LPC website EPS calendar for surgery GO LIVE DATE Attend Kick off and Business change meetings (where appropriate and take the support documents) Speak to your surgery – build relationships/arrange visits Download Tracker Obtain training to understand system ETP Tokens – these are ordered through the PCSE website, all pharmacies should register well in advance and allow 10 days for orders to be delivered Talk to patients and NOMINATE

Support Available NHS Digital - NEL CSU - Just checking if new details from Dawn. NEL CSU - EPSr2.AngliaPod@nelcsu.nhs.uk RA Team - ITServiceDesk.Anglia@nelcsu.nhs.uk http://psnc.org.uk/norfolk-lpc/health-wellbeing/eps-electronic- prescription-service/ Norfolk LPC - info@norfolkpharmacies.co.uk Charlottebowles@norfolkpharmacies.co.uk Tonydean@norfolkpharmacies.co.uk

ANY QUESTIONS???????