Creating The IT Outsourcing Market In The UAE Abu Dhabi Economic Forum March 2, 2009 Dr. Yousif Asfour Director, The Injazat Institute Injazat Data Systems

Abu Dhabi’s Vision is About Growth As we have heard so far, Abu Dhabi wants to be placed on the map by 2030 AD is seeking to grow its economy on many dimensions It is looking to create no industries It is looking to reduce its dependence on oil And it is looking to do all this in a fast and sustainable manner. All this means that Abu Dahbi needs to put in a place a strategy that allows I to quickly create a large and diverse economy and ensure that it has the resources to make it sustainable…. The Abu Dhabi 2030 Vision requires fast and diverse growth Copyright © 2009

The Importance Of IT Was Recognized Early On Both Commercial & Government Sectors are investing in IT Copyright © 2009

The Challenge in 2004 … Fragmented IT Market Lack of Managed IT Services Dependence on Foreign Expertise How to create an IT Hub Consolidate the market Generate new revenue opportunities Develop a pool of local IT expertise Copyright © 2009

+ A Top Tier Partnership Objectives Introduce IT Innovation into the region Create a New IT Services Market Develop A Local Skill Base To Sustain the Sector Copyright © 2009

The Approach To Partnership Org Structures Process Systems What your People Know Strategy markets products channels services Successful Results Develop a localized strategy based on global expertise Adapt best-in-class organization structures, processes and technologies to local market Invest heavily in knowledge transfer to build up the local talent pool & infrastructure Copyright © 2009

Commercial Results Comprehensive Portfolio of IT Services Strategy, Development & Operations Profitable business in less than 1 year! Top IT Service Provider in Region First Tier IV Data Centre outside of North America Copyright © 2009

Strategic Results Abu-Dhabi: HP/EDS Both: Moved ICT forward faster than it could do it on its own Developed local talent to become experts & leaders HP/EDS Lowered costs of entering new market Provided barriers for competitors to enter Both: Created new market Created new talent pool New Opportunities for both and others, as well.   Copyright © 2009

Transferable Results UAE National Talent Incubator Investment in UAE National Development Overseas on the job secondment Several joined or started new businesses Other market sectors & partnerships being developed Business Process Outsourcing Recruiting, Payroll etc… Defense Services Strategy Execution Services Professional Development Outsourcing Leveraged Services Model applied across diverse industries The IT Services model has been proven and works Now you can take the same model to support other areas and create Some areas Copyright © 2009

Lessons Learned The partnership strategy, if done right helps Fast growth Diversification Knowledge transfer New markets and opportunities Partnership strategies create a bigger pie Allow all partners to benefit Creates opportunities for others to benefit as well Results are strategic as well as tactical It is not just about “software development and operational support” It is about creating and growing the market  Partnerships are ideal in bad economies Share risks to create something new Copyright © 2009

Thank You Dr. Yousif Asfour Director, The Injazat Institute Injazat Data Systems POBox 8230 Abu Dhabi, UAE +971 50 614 0570 yousif.asfour@injazat.com www.injazat.com Copyright © 2009