Cathy Bakk Compliance Auditor Operations & Planning Panel Discussion Cathy Bakk Compliance Auditor Operations & Planning The story begins with who (your name) and what you do (why should people listen to you on this topic?) Credits: Deveny Bywaters, WECC Maggie Peacock, WECC WECC Training Design, WECC Made to Stick, Chip Heath & Dan Heath Communication to Influence, Decker Communications Training Western Electricity Coordinating Council

Your Panel Cathy Bakk, Auditor Lauri Jones Sophia Combs WECC cbakk@wecc.biz Josiah Pruiksma San Diego Gas and Electric JPruiksma@semprautilities.com Lauri Jones Pacific Gas and Electric llj8@pge.com Sophia Combs Salt River Project Sophia.Combs@srpnet.com Western Electricity Coordinating Council

Content for Training Plans How do you determine content for annual training plans? Western Electricity Coordinating Council

How do you know your training program is effective? Western Electricity Coordinating Council

How do you show management the Return on Investment (ROI) of training? Western Electricity Coordinating Council

Western Electricity Coordinating Council What Else? Instructions: As a table, discuss “what else do you want to know about training?” Write the questions on the flip chart paper. Western Electricity Coordinating Council