Responding to Personal Crises in the workplace The perspective of HR

Disclaimer

Disclaimer

Disclaimer Experience in large organisation Exposure to small business Professional experience Personal experience

What will I cover? The environment The processes and systems The individual Everybody else

Responding to Personal Crises in the workplace The Environment

The Environment

The Environment

The Environment Noticeboards Brochures Agenda item Policies Procedures Messages to your workforce Noticeboards Brochures Agenda item Policies Procedures

Do you KNOW what you would do?

Responding to Personal Crises in the workplace The Processes & Systems

The processes & systems Support Employee assistance program Incident response protocols Leave policies Meet with staff ‘Work within your scope’ Know the appropriate referral pathways

The processes & systems Referral Pathways General practitioner Other health professionals Emergency department Crisis support services Police Legal services

The processes & systems You can only manage what you can see or have been told!

The processes & systems Management Action Performance Management Consider the impact on others Define timeframes

Responding to Personal Crises in the workplace The Individual

The Individual Disclosure is a personal choice Break from work Supported to attend work Appropriate follow-up

The Individual The plan must be appropriate for the individual….. and also the Workplace.

Responding to Personal Crises in the workplace Everybody else

Everybody else Self care The direct team Other colleagues Family members

Questions