ISO14001 Manager/ Supervisor’s Training By XXXXXXXXXXXXX

Why are we here? Get ready for ISO14001 Registration Audit Provide managers/supervisors an overview of: ISO14001 Standard ABC’s Environmental Management System (EMS) Define the Manager/Supervisor’s responsibility for the EMS and during the audit I asked my self what can I impart to a group of industrial leaders that could impact their success? The answer was NOT to spend the time define an ISO 14001 or OHSAS 18001 management system. I want to spend the next few minutes defining the concept of “Strategic Thinking” as it applies to EHS performance and how you can begin to integrate this into your business process.

Annual Review Boss: We’d like to develop your leadership skills so we are putting you in charge of the ISO 14001 Project

Why get ISO14001 Certified? Our customers told us to!! Minimize ABC’s impact on the environment Improve ABC’s Environmental Performance Reduce operational costs Reduce risk of legal enforcement

Why Do We Need EMS? Increased Environmental Regulations Periodic Monitoring & CAM Chem Use Inventory ISO 14000 Comm Right to Know CAA 1997 CWA 1997 RCRA 1990 Pollution Prevention Act 1990 CAA 1987 CWA 1987 Community Right to Know Act 1984 RCRA 1985 TSCA 1980 Resource Conservation & Recovery Act (RCRA) 1982 Superfund 1978 Toxic Sub Control Act (TSCA) 1977 CAA & CWA 1970 Clean Air Act (CAA) 1972 Clean Water Act (CWA)

Manager/Supervisor’s Responsibility Know your EMS Policy Significant Aspects (especially in your area) Procedures/Work Instructions Communicate to employees Training Keep records Encourage employee involvement

Everyone Impacts the Environment General trash Spent aerosol cans Welding fumes Waste paint & solvents Automotive exhaust Paint spray emissions Car wash water Compressed air use Electricity Natural gas Wastewater discharge Storm water runoff Storage tanks Contaminated land

What is EHS Performance? Metric Measurement Goal Injuries/Illness Injuries Decrease Near Miss Reports Report Increase Hazardous Waste Pounds Recycling Solid Waste to LF Tons Electrical Usage Kilowatts

Management Systems Magic 1st – Write down everything you do 2nd – Keep track of everything you do 3rd – Spend time checking up on your self Lastly – sit around and talk about what your doing Improved EHS Performance

Continuous Improvement plan do check act Continual Improvement Performance Assurance (quality/environment/health and safety) Time

Value of Third Party Certification Yes, it costs money!! Independent review of your processes Keep system active through surveillance audit process Demonstration to external stakeholders Customers, Bankers, Insurance Companies, Regulatory agencies, Employees Good Public Relations Corporate Citizens

ISO 14000 Overview of ISO 14000 Series Standards Major Groups of Standard ISO 14001 & 14004 - EMS ISO 14010 to 14015 - Environmental Auditing ISO 14031 - Environmental Performance Evaluation (EPE) ISO 14021 - 25 - Environmental Labeling ISO 14040 - 43 - Life Cycle Assessment (LCA) ISO 14050 - Terms and Definitions ISO 14060 - Environmental Aspects in Product Standards

Origin of ISO 14001 Origin of ISO 14001 Environmental Management System (EMS) ISO is a Geneva-based organization of over 100 countries ISO International Organization of Standards ISO 9000 (Quality Management Systems) was the first "Management Systems" standard and set the template for ISO 14000 1996 - Final International Standard - ISO 14001 and 14004

ISO 14001:2004 Original ISO 14001:1996 Finalized November 15, 2004 18 Month Transition Period No new requirements – just provides clarifications Audits after March 25, 2005 under new standard

Similarities between QS 9000 and ISO 14001

CERTIFICATION TRENDS

ISO 14001:2004 ELEMENTS 4.1 GENERAL REQUIREMENTS 4.2 ENVIRONMENTAL POLICY 4.3 PLANNING 4.4 IMPLEMENTATION AND OPERATION 4.5 CHECKING AND CORRECTIVE ACTION 4.6 MANAGEMENT REVIEW

Environmental Management System Requirements 4.1 GENERAL REQUIREMENTS 4.2 ENVIRONMENTAL POLICY 4.3 PLANNING 4.3.1Environmental Aspects 4.3.2 Legal and Other Requirements 4.3.3 Objectives, Targets, and Environmental Management Programs 4.4 IMPLEMENTATION AND OPERATION 4.4.1 Structure and Responsibility 4.4.2 Training, Awareness and Competence 4.4.3 Communications 4.4.4 EMS Documentation 4.4.5 Document Control 4.4.6 Operational Control 4.4.7 Emergency Preparedness 4.5 CHECKING AND CORRECTIVE ACTION 4.5.1 Monitoring and Measurement 4.5.2 Evaluation of Compliance 4.5.3 Nonconformance, Corrective and Preventive Action 4.5.3 Records 4.5.4 EMS Audit 4.6 MANAGEMENT REVIEW 6 clauses & 15 subclasues

DEVELOPING AN EMS COMMUNICATE AND INVOLVE

IDENTIFY SITE ISSUES SENSITIVITY GEOLOGY TOPOGRAPHY HYDROLOGY CLIMATE VISIBILITY INFRASTRUCTURE PAST USE

COLLECT PERFORMANCE REQUIREMENTS LEGISLATION REGULATIONS CODES OF PRACTICE CONSENTS, LICENCES, PERMITS ISO 14001, EMAS POLICY, OBJECTIVES AND TARGETS

4.2 Environmental Policy a) Establish a Policy Appropriate to Activities/Products/Services b) Commit to Continual Improvement and Prevention of Pollution c) Commit to Legislative and Other Requirements d) Set Framework for Objectives and Targets e) Documented, implemented, and maintained f) Communicate to All Stakeholders g) Available to the public

ABC’s Environmental Policy It is the policy of ABC Industries, Inc. a manufacturing company which produces mechanism type assemblies for the automotive, furniture, and other industries to be a responsible corporate citizen in protecting the environment. In support of this policy, ABC is committed to: · Meeting and, where possible, exceeding applicable environmental regulatory, legal and other requirements. · Striving for continual improvement in environmental performance. · Minimizing the creation of waste, pollution and adverse impacts on the environment. · Managing processes, materials and people to reduce environmental impacts associated with ABC Manufacturing activities. This Environmental Policy Statement applies to ABC Industries manufacturing activities, whether directly or indirectly involved with the manufacture of automotive components. It is communicated to all persons working for or on behalf of ABC and is available to the public. As an integral part of this Environmental Policy Statement, ABC pledges to implement and operate an ISO 14001 environmental management system that identifies and addresses the significant environmental aspects of plant operations. Goals are set by the ISO 14001 team and reviewed annually by the undersigned management.

Policy Commitments Prevention of Pollution Improve Continuously Comply with Legal Requirements Remember “PIC”

4.3 Planning (“PLAN”) 4.3.1 Environmental Aspects/Impacts 4.3.2 Legislated and Other Requirements. 4.3.3 Objectives, Targets, and Environmental Management Programs (combine 4.3.3 & 4.3.4)

Activity / Aspect / Impact An Environmental Aspect refers to an element of our activities, products or services which can have a beneficial or adverse impact on the environment (i.e., it is the cause of an impact such as an emission). A Significant Impact refers to the change which takes place in the environment as a result of the aspect (i.e., it is the effect of an emission such as the contamination of water).

Significant Environmental Aspect A significant environmental aspect is an environmental aspect that has or can have a significant environmental impact…….

What would happen if you lost control of the aspect? Aspects/ Impacts Key Question: What would happen if you lost control of the aspect? Under normal operating conditions? Under start-up conditions? Under emergency conditions?

Determining Significance Identify all Environmental Aspects & Impacts Evaluate for its Significance Significance Criteria Significant Aspect Minor Aspects Operational Control (CONTROL ALL) Objectives & Target Setting (IMPROVE Some) Keeping Records

ABC’s Significant Aspects Electrical Usage Cardboard Usage Recycling Oil Usage Stormwater Run-off Who determined these? ABC did!!

Objectives and Targets (Improvement Goals) Set Objectives and Targets to Prevent or Minimize the Impacts Quantifiable, Time-bound, Accountable Detailed Plan(s) to Accomplish Objectives & Targets must be Developed Incorporate into Plant Business Plan Gives Environmental the Same Level of Visibility and Attention as Other Issues Establish Overall "Objectives” for the Reduction or Elimination of Environmental Impacts - Increases Accountability Improve Business & Environmental Performance by Meeting Objectives.& Targets

Environmental Management Programs (Action Plans) Program For Achieving Objectives & Targets Every Objective & Target Must have a EMP EMP Must Include: Responsible Party Means to Achieve Objectives & Targets Time-frame Update If There Are New or Modified Site Activities

ABCs Environmental Goals Reduce Electrical Usage Reduce Cardboard Usage (More returnables)

Top Ten Pollution Prevention Techniques 1. Good housekeeping and maintenance practices 2. Spill prevention and preparedness 3. Inventory management 4. Prudent purchasing 5. Waste exchange programs 6. Alternate cleaning processes 7. Reduce/reuse process wastes 8. Process modifications 9. Changes in equipment or technology 10.Environmentally preferable purchasing 35

An Example: Environmentally Preferable Purchasing Definition: Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. 36

Environmentally Preferable Purchasing Environmentally preferable purchasing means examining the pollution prevention practices of your vendors and subcontractors 37 37

4.4 Implementation & Operation (“DO”) 4.4.1 Define Roles, Responsibilities and Authorities 4.4.2 Identify Training Needs, Ensure Awareness and Assess Competence 4.4.3 Establish Procedures for Communicating with All Stakeholders 4.4.4 Establish and Maintain Procedures for Document Control 4.4.5 Establish Procedures for Document Control 4.4.6 Establish Operational Control Procedures 4.4.7 Establish Procedures for Emergency Response

Environmental Management Representative Oversees the Day to Day Environmental Operations Coordinates Environmental Matters as Appropriate Champions EMS Implementation Should Report Directly to Plant Manager

ABC’s EMR Environmental Management Representative EMS Team XXXX XXXX EMS Team Operations Mgrs.,  EMS Coordinator,  Facilities Supervisor,  QA Mgr.,  Eng. Mgr.,  Facilities Supervisor, Director of Operations  Responsible for Environmental Compliance XXXX XXXXX - Facilities Sup.

Training General Environmental Awareness Training Covers EMS Policy, System, Environmental Aspects & General Env. Awareness All Employees (Required by ISO 14001) Integrate with Routine Meetings (Monthly Safety Talks, Townhalls, Department Meetings) and Other Awareness Techniques Work Station / Operational Control Training Required for All Significant Activities Aware of the Significant Impacts of Their Work Activities and the Environmental Benefits of Improved Personal Performance Key area for Managers/Supervisors

Training Regulatory - Mandated Functional Environmental Training Training You Should Already be Doing - Current Requirement Training Required by Law (RCRA, SPCC, etc.) Specific Employees Required by Their Job Assignment to Have this Training Emergency Plan Training Training You Should Already by Doing - Current Requirement Training Required by Corporate and (possibly) Law All Employees (Some Employees May Require More Detail Training)

Training Internal Auditor Training Contractor / Supplier Orientation Develops Skills Needed to Prepare For & Conduct an Effective EMS Assessment One Time Training Requirement Contractor / Supplier Orientation EMS Fundamentals and Facility Environmental Policy Selected Contractors Whose Work Could Affect the Facility’s Environmental Regulatory Status or Performance (ie., Paint Supplier, Waste Hauler, etc.) Key area for Managers/Supervisors

System Documents SYSTEM PROCEDURES OPERATIONAL WORK PRACTICES ORGANIZATIONAL CHART ROLES & RESPONSIBILITIES LEGAL REQUIREMENTS TRAINING MATRIX MASTER DOCUMENT LIST MASTER RECORDS POLICY ASPECTS OBJ. & TARGETS PROGRAMS

4.4.6 Operational Control Required for all significant aspects (Activities) Procedure/Work Instruction Designed to “Control” the activity All people involved in the activity need to be trained and this should be documented

ABC’s Operational Control Significant Aspect Control Electrical Usage Procedure/EMP Cardboard Usage Oil Disposal Procedure Stormwater Run-Off Procedure, SWPPP, Permit Recycling Procedure/Signage

4.4.7 Emergency Preparedness All managers/supervisors need to know what to do in the event of an emergency Spill, Fire, etc. Auditor will ask manager/supervisors and employees how they would respond to an emergency Could be as simple as “I’d notify my manager and leave the area” Standard requires that emergency preparedness plans be review after any incedint Emergency Preparedness plans need to be tested annually

4.5 Checking an Corrective Action (“CHECK”) 4.5.1 Measurement - Maintain and Calibrate Monitoring Equipment 4.5.2 Evaluation of Compliance 4.5.3 Nonconformity, corrective (CARs) & preventative actions (PARs) 4.5.4 Control of Environmental Records 4.5.5 Establish and Maintain Internal EMS Audits

ABC’s Internal EMS Auditors List Auditors

4.6 Management and Review (“ACT”) Establish Procedures for Senior Management Review of EMS Contemplate Changes to the System Contemplate Actions to Effect Changes Keep the System Relevant to Your Needs Keep Minutes of Review Meetings

Implementation Process Step 1 – Implementation Planning Step 2 - COMMUNICATE Step 3 – Aspects / Impacts Evaluation Step 4 – Draft Objectives and Targets, and EMP’s Step 5 – Write Environmental Policy Step 6 – Identify Training Needs and Develop Training Plan Step 7 – Write EMS Procedures and Operational Control Step 8– Implement Document Control Step 9 – Internal Audits Step 10 - Management Review Step 11– Registration Audit - Celebrate

ABC’s ISO14001 Audit Registrar NSF March 6 – Document April 10 – Pre-Assessment May 3,4,5 – Registrations Audit 60 days to closeout corrective actions ISO14001 Certification Awarded

Prior to the Audit Review Policy/PIC Know Significant Aspects (especially in your area) Review Environmental Goals Review Procedures/documentation Let employees know about audit Review information with employees Quiz Employees

During the Audit Greet Auditors has they pass through plant Answer questions directly and completely Do not hide information REMEMBER The auditor has to find things to write up as CARs (they feel it is their job) The auditor wants to approve ABC for registration

Now what do I do? Get to know your EMS Policy – Remember PIC Procedures Significant Aspects Improvement Goals (Environmental) Communicate Policy/PIC to all employees Conduct General Awareness Training Give employees overview of what to expect for the Audit

End of the presentation Yet still to go…….

Special Training slides on clause 4.4.2 TRAINING, AWARENESS & COMPETENCE

Lesson Learning Goals At the end of this lesson you should be able to: Explain why effective training is an important requirement of ISO 14001 Define training needs identification Outline a process for identifying training needs Distinguish between knowledge, understanding, and competence Specify at least three elements of ISO 14001 that all employees should be aware of

More Lesson Learning Goals At the end of this lesson you should be able to: List five or more benefits of operational analysis Name three ways to evaluate training

The Training Process Identify Organization Needs Specify Job Performance Identify Learners’ Needs Determine Training Objectives Design Training Courses Select Training Strategies Develop Training Materials Conduct Training Evaluate Training

The Big Three COMPETENCE AWARENESS TRAINING

Awareness People accept responsibility more readily if they understand why their actions are important People become self-motivated, so less reinforcement by management is required Emphasises that environmental protection is everyone’s responsibility Helps to generate commitment by employees

Competence The application of knowledge, understanding, judgement, and skill to consistently carry out an activity effectively and efficiently to a pre-set standard The objective of training should be to develop competence, or the means to attain competence

ISO 14001 Training, Awareness and Competence says: The organization shall identify training needs. It shall require that all personnel whose work may create a significant impact upon the environment have received appropriate training.

ISO 14001 4.4.2 Requires: Identification of the: Activities that may have a significant environmental impact Awareness, knowledge, skills, and competence required for these activities Training needed to achieve the required awareness, knowledge, skills, and competence

Training Needs Identification Procedure Training Need = the gap between present capability and desired capability Identify existing knowledge, skill levels Observation, interview, performance appraisals Identify desired knowledge, skills Involve prospective learners, experts, managers, others Identify prescriptive and motivational needs

Operational Analysis - What Is It? A method to break down the activities needed to do a job (or operation) into individual tasks or steps that describe how the operation is done

Outcomes from Operational Analysis Required qualifications, skills, competencies Hazards, consequences, and precautions Risk assessment Training requirements Standards of performance Operating procedures Job descriptions

Designing Training Programs Need clear, measureable objectives for training Involve prospective learners in developing content and design Target audience, with pre-requisite qualifications for attendance Focus on skills and competence as well as knowledge and understanding

What Else is in ISO 14001 4.4.2? The remainder of this element of ISO 14001 specifies that the organization must have procedures to make all employees aware of: The importance of, and their roles and responsibilities for, conforming with the environmental policy and procedures, and with the requirements of the EMS, including emergency preparedness and response requirements

More from ISO 14001 4.4.2 The organization must also make employees aware of: Significant actual or potential environmental impacts of their work, and the environmental benefits of improved personal performance Potential consequences of departure from specified operating procedures

All of Which Means Must have ways to communicate information and create environmental awareness Everyone (i.e., both managers and employees) must be made aware of: The environmental policy and relevant environmental procedures EMS requirements Significant environmental impacts, objectives and targets Their roles and responsibilities in the EMS The need to follow specified procedures

One More Requirement from ISO 14001 4.4.2 Personnel performing tasks which can cause significant environmental impacts shall be competent on the basis of appropriate education, training, and/or experience i.e., personnel in positions where the environment could be impacted must be able to demonstrate they are competent to prevent pollution

Other Requirements Maintain a training programme and schedule Keep records of training for each employee (proof that training was taken successfully) Specify frequency of refresher training Include contractors and new employees in training Define qualifications and experience in job descriptions Evaluate the effectiveness of training

Training for All Managers, supervisors Environmental staff Foremen/women Operators Maintenance Purchasing Human resources Office staff Security, cleaners Contractors

Specific Training Requirements Top management Personnel responsible for identifying environmental aspects and impacts Personnel responsible for ensuring legal compliance Operating procedures for employees carrying out tasks where there is a risk of significant environmental impact Emergency response team

Specific Training Requirements (Cont’d) Persons handling hazardous materials Employees involved in environmental monitoring Waste treatment personnel Persons developing written procedures Personnel responsible for controlling documents and records Internal environmental auditors New employees

Evaluation of Training Five levels of evaluation: IMPACT TRANSFER LEARNING REACTION PARTICIPATION

Concluding Thoughts Important points to remember: ISO 14001 has high expectations that organizations will conduct appropriate training to develop their employees’ awareness and competence regarding the EMS, environmental performance, and prevention of pollution Specific training needs must be identified for individuals whose work may have an impact on the environment, and the appropriate training must be conducted

Concluding Thoughts (Cont’d) Additional points to remember: Operational analysis can provide detailed information on training needs All personnel, including contractors, must be made aware of the environmental policy, aspects, impacts (i.e., actual and potential), procedures, requirements of the EMS, and their specific roles and responsibilities in the EMS Awareness can be developed through various means of communication as well as by training

Concluding Thoughts (Cont’d) Yet more points to remember: Only competent personnel are allowed to work on tasks that can have significant environmental impacts Training programs should be on-going, including refresher courses and training for continual improvement Records of who has been trained must be kept Organizations should evaluate the effectiveness of training programs