Partnering with Cities Meagan Schmidt FACT Operations Manager CalACT April 4, 2018

Case Study Impact of FACT’s service on City of Oceanside Contracted Service implemented Sep 2013 Approx. 22,627 one way trips delivered through February 2018 Approx. 2,100 registered clients Contract term September 2013 – June 30, 2019

Case Study Rider survey conducted by City of Oceanside Surveys sent to users of Oceanside Van Service Period surveyed: January – December 2017 1,750 surveys mailed 300 responses received (17% response rate) 94% rated the overall experience with service as excellent or good

Case Study Impact of FACT’s service on City of Oceanside Former Contractor FACT Savings Av Cost trip $26.00 $17.00 -$9.00 Total cost of 10,000 trips $260,000.00 $170,000.00 -$90,000 % Cost reduction 35% * Based on sample data

Feedback “If it wasn’t for your help I would not be able to get out of the house” - Oceanside Rider “I want to thank you for all of your help! You made me feel very confident.” “Your organization is making a huge contribution to the Oceanside senior population through making connectivity/socialization available.” – City of Oceanside, Senior Services Division Oceanside staff meetings with other cities (Vista & San Marcos) to discuss the program’s success

Oceanside rider, Gloria – speaking at FACT’s Annual Meeting December 2017

New pilot – City of San Marcos Transition from taxi voucher model Stretch dollars further Increased quality of customer service Increased service area

New pilot – City of San Marcos contd. Pilot February 1, 2018 – May 31, 2018 Analysis of program parameters will be assessed Trip Mileage Ride Frequency by each rider Cost per trip Rides outside program parameters are referred to RideFACT

How do we do it? Partnerships with non-profit transportation services Leverage grants for administration Low mark-up Powerpoint– review of Fiscal Year 2014 – governance, services and events. DRAFT version of a new video showing the FACT rider profile, and impact on the community Release the FY 2014 Annual Report - an overview of services provided during FY 2014

Collaboration - All together! FACT Board Member George, Eileen Turk City of Oceanside Parks and Rec Division Manager, FACT Board Member John, FACT Staff Meagan

Marketing Contracted Services Direct mailing outreach to cities, medical facilities, senior services agencies League of California Cities Presentation Meetings with City Council Staff Representatives City Council Meeting presentations CAM networking (Council on Access & Mobility)

Benefits– For FACT, Cities, MPO (SANDAG) Collaboration between Cities & local non profit Flexible parameters based on city’s preference Cost savings for Cities Increased customer service Increased city program service area – less gaps countywide Leverage brokerage capacity – increased utilization of accessible vehicles, one-call-one click center Attractiveness for funding

Benefits for FACT Revenue generated for FACT Revenue potential from other Cities Building relationships with Cities and elected officials Creating awareness of FACT’s services and CTSA role

FACT Operations Manager Thank you! Meagan Schmidt FACT Operations Manager mschmidt@factsd.org