“Leadership System and Culture for Organisational Excellence” “REAL Leadership Learning Series” “Leadership System and Culture for Organisational Excellence” by Mr Harnek Singh VP (Business Excellence) ST Engineering

Leadership System and Culture for Organisational Excellence Key Learning Points Every system, strategy and method for achieving organisational excellence must be guided by visionary leadership Effective leaders convey a strong sense of urgency to counter the natural resistance to change that can prevent the organisation from taking necessary steps to grow & adapt As a leader, we should be leading by example: hearts-on, mind-on and hands-on Organisational Excellence frameworks, like Singapore Quality Award, provide common understanding, alignment and common language Use SQA criteria regularly for organisation’s self-check to identify gaps, challenges and develop plans for continual improvement.