Summer Bridge 2017 By Michael Ngo

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Presentation transcript:

Summer Bridge 2017 By Michael Ngo Communication Summer Bridge 2017 By Michael Ngo

Challenge activity

Communication Defined “a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior”

Communication is everywhere Typical Ways In person Phone E-mail Text message Voicemail Letters Instant message Facebook, Twitter, Instgram College Presentations Journals Essays Reports Exams Work Resumes Applications Interviews Meetings

The Communication Process Sending Listening Did you say…? Sending Listening …

The Communication Process Sending Listening Oh, you said… Sending Listening No, I meant…

The Communication Process Yes Homie!!

Communication Breakdown Non-Verbal, Visual 55% Tone 38% http://www.nonverbalgroup.com/2011/08/how-much-of-communication-is-really-nonverbal# Verbal 7%

Barriers to Communicating Language Culture Complex information Emotions Fear Trust Poor listening skills Situation Related Time Pressure Information Overload Distance Noise Temperature

Sending “I” Messages Observation You’re a slob Feelings I feel angry It’s hard for me to sit comfortably with all of these papers around Observation You’re a slob Feelings You make me mad I feel angry Thoughts You must be crazy I don’t understand Wants You always get to choose which movie we watch I’d like to choose the movie this time and you can choose the movie the next time http://extension.usu.edu/files/publications/publication/FC_Relationships_2012-01pr.pdf https://only-effective-communication-skills.com/?page_id=107 https://www.youtube.com/watch?v=oE78SMNBupY Intentions From now on we’re going to split the dishwashing evenly I intend to do my share of the housework and leave the rest undone.

Good Listening Promotes… Success in school Better note-taking More productive study groups Better relationships Students and instructors Friends and family Work associates Respect Insight into other people

Non-verbal Listening Be quiet Maintain eye contact Display openness Listen without response Send acknowledgements

So what you’re saying is… Verbal Listening Paraphrase Listen beyond words Take care of yourself Listen for requests and intentions So what you’re saying is…

Communicating Through Conflict State the problem using “I” messages Understand all points of view Brainstorm solutions Evaluate the solutions Choose the solution Implement Reevaluate