Monitoring & Capacity Building Division Kick-Off Presentation

Team Structure Sheeja Nair Suhail Mir Rajat Sachdeva (Senior Head) Suhail Mir (Analyst) Rajat Sachdeva Outsourced CMA Team NSDC Employees Consultant Partners Social Team IT Team

Key Activities: Social & Fin Monitoring Quarterly Activities Social Conference calls Site/Center visits Call Validation and Evaluation: Candidates, Centers and Employers Financial Tracking of UCs to be submitted by Training Partners Utilization Certificate Analysis Monthly Activities Update to Ministry on overall performance of NSDC Performance update email to all Training partners Update to Nominee Directors Interest & Principal Repayment Tracking Analysis of fund disbursement request Evaluation of performance based on milestones achieved against target for fund disbursement Disbursement Process

Key Expectations from TPs (1/2) Data to be uploaded on SDMS on real time basis Training and placement numbers pending for upload to be completed by 5th of every month Courses and centers to be created on SDMS and get the same approved from monitoring team well in time TPs are required to follow the assessment mode as mentioned in their agreement. Branding Guidelines to be followed by all the TPs All training partners need to comply with NSDC Branding Guidelines with respect to training centers, course content, certifications etc. Training Partners can write to NSDC for support/advice on implementing of NSDC branding Deadline for submission of required documents – UC, AFS etc. UC for every quarter is to be submitted by 15th of first month of the next quarter Annual Financial Statements to be submitted by 31st October

Key Expectations from TPs (2/2) Attendance of conference calls Conference calls to be used more effectively to raise concerns and for discussion regarding business growth, training model, UC analysis etc. TPs are required to appoint either an informed SPOC or a key staff involved in the project to attend the conference call Response to UC Clarifications It is mandatory for training partners to provide response to the clarifications sought on UC analysis post submission of UC within 7 working days Doubts can be clarified over conference calls Proper Documentation Registration forms , Government ID proofs, placement proofs, declarations in case of self-employed and up-skilled and also MoUs/Contracts with key clients Documents are validated by the monitoring team during center visit

Course Alignment Process QP-NOS TPs are required to align all their active courses to QP-NOS For new course addition, an undertaking needs to be submitted on the alignment of courses to QP-NOS, basis which the approval is provided for such courses If QP-NOS are available, the courses need to be aligned within 30 days of signing the Undertaking If QP-NOS are not available, an exceptional approval for 3 months is provided during which the partner is expected to align the courses to QP-NOS In case of non-availability of QP-NOS after 3 months, a fresh undertaking needs to be submitted on the alignment of courses as soon as QP-NOS are prepared Undertaking

Sector Addition Process Central Govt. Funded Scheme Fee Based Program Addition of new courses in sectors that are not part of Agreement/ Term Sheet, a request for sector addition needs to be submitted to the Monitoring team Affiliation Certificate from the respective Sector Skill Council for the sectors to be enclosed Work Order for conducting training in the new sector also to be enclosed Along with the required documents and undertaking (on stamp paper and notarized), partner needs to submit an additional training target for the new sector, over and above the targets in the Agreement/Term Sheet In case the sector is being added for uploading data on SDMS for certification from SSC under Central Government funded scheme, the same can also be added by submitting the required format of Undertaking along with the Affiliation Certificate from SSC and Work Order from the respective Government Department

Correspondence with Monitoring Team JIRA – Ticketing Tool JIRA is a cloud based incident management solution used to receive, track, manage and resolve customer requests. Additionally, it enables creation of automated rules, setting up of Service Level Agreements and generation of custom reports as per the business requirements. JIRA for Monitoring has been introduced for effective tracking, reduction of manual efforts and errors, prioritization and timely closure of issues, requests and complaints raised by the users. Key Steps in Process Flow All the TPs will be given login id and password for their key SPOCs to NSDC TPs can log in and raise a ticket under the relevant issue category The ticket will be assigned to the respective SPOC from monitoring team for resolution Progress on the ticket is recorded under the details of each ticket and can be monitored by all the stakeholders A notification is sent to the SPOC from TPs whenever the status of ticket is changed URL for JIRA for Monitoring: https://nsdcrural.atlassian.net

TP Hub: Overall Profile of NSDC TP TP Hub is a web based application enabling NSDC to have an overview of Training Partner’s contribution across skilling space. Objective: The objective of the application is to create a platform where Training Partners can present their consolidated skilling portfolio view to NSDC along with their contributions and achievements Key Highlights Senior Management and SPOC from the TPs will be shared a unique link to access and update their profile on TP Hub TPs can provide information on their achievement in various skilling schemes apart from fee based program The platform also provides space to upload the videos of key skilling testimonials An automatic reminder is sent to all the key contacts of TPs on 1st of every month to update the profile The profile will be published on NSDC’s website to enable its access to all the stakeholders within and outside the skilling ecosystem

Training & Placement Criteria Placements Trainings Candidates completing a training program are deemed to be trained only after their certification is done either by training partner or through a third party (Assessment Agency) or a Sector Skill Council (as per the terms of the Agreement signed with NSDC) Besides general placement, trainees may also be considered as placed in the exceptional scenarios listed below: Trainees who successfully complete the course and are certified but desire to start his/her own Business (Self-Employment) Trainees who are already employed but joined the training program for up-skilling Note: Above conditions are applicable subject to submission of proper documents Training providers are advised to keep required proofs of placement (Offer Letter), up-skilling [Letter from Employer (Corporate up-skilling) or Undertaking (individual up-skilling)] and self-employed (Undertaking)

Fee Structure NSDC has rolled out a Fee Structure Plan applicable to all the training partners started from 1st April, 2017. Highlights of the same are provided below: S.N. Type of Fee Amount of Fee/Charges 1 Commitment Fee Deposit 1% of the loan amount (refundable in case of drawdown of loan 1 year of approval) 2 Partial disbursement of loan tranches INR 25,000/- beyond the disbursement schedule specified in loan agreement 3 Renewal Charges for NSDC Partnership Status INR 1,00,000/- (at time of issuance of Annual Partnership Certificate) (Applicable for Non-funded Training Partners only) 4 Foreclosure Charge Charges of 1% on the undrawn loan amount, subject to a maximum amount of INR 6,00,000 (in case the training target achievement is below 70% as on date of foreclosure request) 5 Conversion to Non- Funded Foreclosure charges and INR 1,00,000/-payable only if the signed Terms of Agreements have been changed (e.g. modified targets) 6 Sector Addition INR 10,000 per sector if it is not part of the Agreement Click here  To access the policy document

Incentive Policy (for funded TPs) NSDC has also rolled out Incentive Policy to encourage and incentivize our Funded Training Partner(s) to: conduct training(s) in difficult geographies & serve the disadvantaged sections of the society Achieving the highest standard(s) in training and placement numbers The performance of the Training Partner(s) would be assessed annually as per the approved process and guidelines The incentive would be provided in the form of reduction of Interest rate for the corresponding financial year in which the aforementioned parameters in the policy are achieved The incentive amount shall be set off against the final quarterly loan instalment and the Training Partner shall be required to service the reduced amount, thus calculated Click here  To access the policy document

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