Introduction to Communication Lesson 1 Introduction to Communication

Common Core/Next Generation Standards addressed. WHST.6‐8.1-Write arguments to support claims with clear reasons and relevant evidence. (MSLS2‐4) SL.8.1-Engage effectively in a range of collaborative discussions (one‐on‐one, in group’s, and teacher‐led) with diverse partners on grade 8 topics, texts, and issue’s, building on others’ ideas and expressing their own clearly. (MS‐LS2‐2) SL.8.5-Include multimedia components and visual displays in presentations to clarify claims and findings and emphasize salient points. (MS‐LS3‐1),(MS‐LS3‐2)

Career cluster – Agriculture food and natural resources Cluster Content Standard: The student will demonstrate competence in the application of leadership, personal growth and career success skills necessary for a chosen profession while effectively contributing to society. CS.01.02. Performance Indicator: Relationships: Build a constituency through listening, coaching, understanding and appreciating others. CS.01.02.02.a. Engage in a conversation with others to identify their interests and aspirations.

Bell Work! Why is listening an important part of Communication? How can parliamentary procedure be considered a communication technique? Are there rules that should be followed as a part of group/public communication? What do you believe is the most important part of communicaiton?

What is Communication?

Terms Interference Leadership Mass-media communication Message One-to-one communication Parliamentary procedure Barrier Channel Communication Deadline Feedback Filtering Group communication Interference

Terms Public communication Receiver Selective perception communication Semantics Sender

Identify factors that may result in failure to communicate. Interest Approach Identify factors that may result in failure to communicate. Identify the many ways in which humans communicate.

Student Learning Objectives Identify the components of the communication process. Identify the five different levels of communication. Explain the barriers of successful communication. Explain the relationship between communication and leadership. Define communication and explain its purpose.

What is communication and its purpose? I. Communication is a complex process involving distinct elements that together convey a message.

What is communication and its purpose? Communication may be defined as the process of sending and receiving messages in which two or more people achieve understanding; the process of exchanging information.

What is communication and its purpose? 1. Each workday consists of listening and talking 75% of the time. 2. In the workplace, managers spend 70% of their time communicating. 3. Most people fail in the workplace because of poor communication.

What is communication and its purpose? Three major goals or purposes of communication. To inform: the process of giving information to another person. To influence: the process of persuading a person’s behavior. To express feeling: the process of explaining feelings.

Major components of communication The major components of the communication process (sender, message, and receiver) are present whenever there is communication.

Major components of communication Two factors that affect the success of communication - deadlines - interferences.

Major components of communication A Deadline is the limited time one has to communicate about a problem or gather information.

Major components of communication Interferences are referred to as “noise” or barriers to communication.

Major components of communication There are three major components of the communication process: Sender/Talking Message Receiver/Listening

Major components of communication The Sender wants to communicate something and decides to speak, write, send nonverbal signals, or produce a visual message.

Major components of communication The Message is the information that is being transmitted from sender to receiver.

Major components of communication The Receiver wants to understand the sender’s meaning and listens, reads, or observes the nonverbal signals of visual information. The Channel is the linkage between the sender and the receiver. Feedback is the return channel from the receiver to the sender that allows the evaluation of communication.

The five levels of communication As communicators we participate in five levels of communication activity. Self-communication One-to-one communication Group communication Public communication Mass Media communication

Self-communication Communication directed to yourself, sometimes referred to as an interpersonal conversation. It is a never-ending process. External communication will not be successful until you effectively communicate with yourself.

One-to-one communication Communication that takes place when an individual communicates directly with another person. This can be informal, such as a quick hello, or formal, such as a prepared presentation. This is the most widely used form of communication.

Group communication Discussion within groups of people. In group communication, each participant must have equal opportunity for speaking. This form of communication is used most widely in informal settings, such as departmental meetings, board meetings, and business meetings.

Public communication Presentations to groups of 20 to 25 participants. This includes oral presentations, press conferences, classroom situations, work shops, etc. In a public encounter, one person at a time has the presentational responsibility while others in attendance act as message receivers.

Mass-Media Communication Takes place when the sender is separated by some communication medium, print, film, radio, or television, from the receiver.

Barriers of communication When there are barriers or interferences in the communication process, effective communication cannot exist.

Barriers of communication There are six major barriers that can affect communication. Selective perception Poor listening skills Credibility of the sender Semantics Filtering Avoiding details

Selective Perception Occurs when people block out information that they do not want to hear. This is sometimes referred to as selective listening.

Poor Listening Skills has his or her mind on something else Poor listening skills occur when the receiver: has his or her mind on something else is not interested in the subject or has a poor knowledge of the subject

Credibility of the Sender Credibility of the sender affects how people will receive a message. If the receiver perceives the sender as insincere, communication barriers will exist.

Semantics Semantics is when the same words mean entirely different things to different people. Slang is often referred to as semantics.

Filtering Filtering is manipulating the information so it is perceived as the receiver desires. This frequently occurs in management when there are several levels.

Avoiding Details Avoiding details - our minds usually avoid detail and cannot remember many details in a short period of time.

Barriers of communication Barriers are sometimes referred to as interference. They can exist in the environment, from the sender, in the message, or from the receiver.

Barriers of communication Interference from the environment can be described as “static”, it’s similar to what you hear on the radio or television. Interference may occur from the sender if the information is inaccurate or if the sender misinterprets the receiver’s feedback.

Barriers of communication Interference in the message is usually the result of sending inappropriate words, signals, or images. Interference from the receiver is usually the result of the receiver’s personal opinions keeping him or her from listening or reading with an open mind.

Good leaders are good communicators. Why are communication skills important in developing good leadership techniques? Good leaders are good communicators. Leadership is the ability to move or influence others to achieve individual and/or group goals. All forms of communication are important when working with others.

It is used in local, state, and national government. Why are communication skills important in developing good leadership techniques? Parliamentary procedure is a method of conducting meetings in an orderly manner that is based on Roberts’ Rules of Order. It is used in local, state, and national government.

Review/Summary Describe communication. Identify the five levels of communication. What are the major components of communication? Explain the importance of a deadline. What is leadership? Explain how Parliamentary Procedure is used in communications.

The End!

Student Learning activity Sample tests are available under the Lesson Plan tab.

Name:____________________________ Fill in the blanks in the communication model. Give examples for each of your answers.

Key

Barriers #1 Barrier #2 Barrier #4 Barrier #3 Barrier #5 Barrier #6 Name: ______________________________________ fill in the boxes on the left with the six barriers of communication. Fill in the boxes on the right with solutions to help overcome these barriers. Barriers #1 Barrier #2 Barrier #3 Barrier #4 Barrier #5 Barrier #6

KEY Poor Listening Skills Credibility of the sender Semantics Selective Perception Poor Listening Skills Credibility of the sender Semantics Filtering Acceding details

KEY

Introduction to communication Jeopardy Introduction to communication

10 20 30 40 50 What is communication and its purpose Major components of communication Five levels of communication Barriers of communication Communication skills and developing leadership skills 10 20 30 40 50

Question 1-10 What is communication?

Answer 1-10 Communication is a complex process involving distinct elements that together convey a message.

Question 1-20 What is the purpose of communication.

Answer 1-20 To inform To influence To express feeling

Question 1-30 Why do most people fail in the work place?

Answer 1-30 Most people fail in the work place because of poor communication.

Question 1-40 About how much of a managers time is spent communicating?

Answer 1-40 In the workplace, managers spend about 70% of their time communicating.

Question 1-50 About how much time in a workplace is spent listening and talking?

Answer 1-50 Each workday consists of listing and talking about 75% of the time.

Question 2-10 What are the major components of communication?

Answer 2-10 The major components of the communication process is the sender, message, and receiver.

Question 2-20 What are the two factors that affect the success of communication.

Answer 2-20 The two factors that affect the success of communication are deadlines and interferences.

Question 2-30 What dose the sender want to do?

Answer 2-30 The sender wants to communicate something and decides to speak, write, send nonverbal signals, or produce a visual message.

Question 2-40 What is the message?

Answer 2-40 The message is the information that is being transmitted form sender to receiver.

Question 2-50 What is the channel?

Answer 2-50 The channel is the linkage between the sender and the receiver.

Question 3-10 What is interpersonal conversation?

Answer 3-10 Communication directed to yourself sometimes referred to as an interpersonal conversation.

Question 3-20 Where is group communication used most widely?

Answer 3-20 Group communication, this form of communication is used most widely in informal settings.

Question 3-30 What type of communication dose presentations to groups of 20 to 25 participants?

Answer 3-30 Public communication is presentations to groups of 20 to 25 participants.

Question 3-40 Describe mass-media communication.

Answer 3-40 Mass-media communication takes place when the sender is separated by some communication medium, print, film, radio, or television from the receiver.

Question 3-50 Describe one-to-one communication.

Answer 3-50 One-to-one communication is communication that takes place when an individual communicates directly with another person.

Question 4-10 When do poor listening skills occur?

Answer 4-10 Poor listening skills occur when the receiver: Has his or her mind of something else Is not interested in the subject Or has a poor knowledge of the subject

Question 4-20 What is semantics?

Answer 4-20 Semantics is when the same words mean entirely different things to different people. Slang is often referred to as semantics.

Question 4-30 Describe barriers.

Answer 4-30 Barriers are sometimes referred to as interference. They can exist in the environment, form the sender, in the message, or from the receiver.

Question 4-40 Name the four of the six major barriers that can affect communication.

Answer 4-40 Selective perception Poor listening skills Credibility of the sender Semantics Filtering Avoiding details

Question 4-50 When can effective communication not exist?

Answer 4-50 When there are barriers or interferences in the communication process, effective communication cannot exist.

Question 5-10 Who has good communication skills?

Answer 5-10 Good leaders are good communicators.

Question 5-20 Describe parliamentary procedure.

Answer 5-20 Parliamentary procedure is a method of conducting meetings in an orderly manner that is based on Roberts’ Rules or Order.

Question 5-30 What is leadership?

Answer 5-30 Leadership is the ability to move or influence others to achieve individual and/or group goals.

Question 5-40 Where is parliamentary procedure used?

Answer 5-40 Parliamentary procedure is used in local, state, and national government.

Question 5-50 What form of communication is important when working with others.

Answer 5-50 All forms of communication are important when working with others.