For the future of transportation Session 2D Listening For the future of transportation

The Facts 45 percent of it is spent listening! Of all our time spent communicating, 45 percent of it is spent listening! But, most of us are poor and inefficient listeners!

Communication Writing Reading Speaking Listening How do I learn more?

Why do we suck at listening? We can think faster than we can speak… 125 words per minute SPEAKING vs. 400 words per minute THINKING Result: Our under-utilized mind wanders

Retention In a 10-minute speech: You will recall only 50 percent of what I said 24 hours after I say it In 48 hours, you will remember only 25 percent of what I said

Ten Bad Habits Call the subject matter uninteresting Criticize the delivery or appearance of the speaker Become too stimulated Listen only for facts Try to outline everything that is being said

Ten Bad Habits (cont’d) Fake attention Tolerate or create distractions Evade the difficult Submit to emotional words Waste thought power

Chinese Symbol for Listening

How to be Better – Stop wasting thought power Anticipate the speaker's next point Identify the supporting elements Make mental summaries Listen between the lines

Sources Listening: Our Most Used Communication Skill: http://extension.missouri.edu/p/CM150 Listening to People: https://hbr.org/1957/09/listening- to-people Business Communication Process and Product 4th Edition Active Listening: https://www.state.gov/m/a/os/65759.htm