Caring for Those Who Serve & Protect Michigan Association of County Administrative Officers Crystal Mountain Resort May 23, 2018 Caring for Those Who Serve & Protect Valerie Weiss Undersheriff Ottawa County vweiss@miottawa.org Bob VandePol Executive Director of EAP Pine Rest bob.vandepol@pinerest.org Marcie Ver Beek Human Resources Director Ottawa County mverbeek@miottawa.org

Why Are We Here? Disclaimer: I am going to show some graphic photos of some fatal car crashes, homicide scenes and natural deaths. These all occurred in Ottawa County. Caring for Those Who Serve & Protect 5/23/2018

Law Enforcement My career How my career began in Field Training 24 years in Law Enforcement How my career began in Field Training 2012 Police School of Staff and Command Study Law Enforcement Culture Corrections Fire Services Caring for Those Who Serve & Protect 5/23/2018

Sexual Assault Our agency alone in 2016 had 213 victims of child sexual assault and/or physical abuse at and 435 Cases of Sexual Assault Investigated Caring for Those Who Serve & Protect 5/23/2018

Every one of the pictures and incidents you saw involves a family. Caring for Those Who Serve & Protect 5/23/2018

Officer Killed in the Line of Duty Caring for Those Who Serve & Protect 5/23/2018

Badge of Life During the years 2008 to 2016, Badge of Life has been compiling data on the numbers of active duty police suicides in the United States. Other extensive demographic information is also being gathered and published. In summary, the results of our studies are as follows: 2008 – 141 Suicides 2009 – 143 Suicides 2012 – 126 Suicides 2016 – 108 Suicides National Surveillance of Police Suicide Study (NSOPS) Caring for Those Who Serve & Protect 5/23/2018

2016 Average age 42 years Average time on the job was 17 years Sergeants and above accounted for 22% of law enforcement suicides Five were Chiefs 87% were males Gunshot was the most common means (80%) National Surveillance of Police Suicide Study (NSOPS) Caring for Those Who Serve & Protect 5/23/2018

A New Mindset… Caring for those who serve Safety Net Caring for Those Who Serve & Protect 5/23/2018

Request for Proposal Requirements Employee Visibility Engagement Visits Confidential Assessment and Counseling Services Referral Services 24-Hour Crisis Telephone Response Critical Incident Stress Debriefing (CISD) Training Seminars EAP Orientation for all Employees Caring for Those Who Serve & Protect 5/23/2018

Choosing the right partner for Ottawa County Cost Ability to provides services requested Qualification of staff Training opportunities Coordination with County and Human Resources Ability to serve the Sheriff’s office Caring for Those Who Serve & Protect 5/23/2018

Rollout of the Program Buy in! Creating a partnership with Pine Rest Orientation Training sessions Peer support-Critical Incident Stress Debriefing Ride Alongs with Sheriff’s Department Online Resources Caring for Those Who Serve & Protect 5/23/2018

You Can Do Well at Doing Good “Ach, Junge! Do ta rrright ting and isss gut for bissniss.” Nanning Vegter (1962) Caring for Those Who Serve & Protect 5/23/2018

EAP and Crisis Response It feels like cheatin’: The business case for a mission-driven EAP Crisis Response: Nothing builds loyalty like being there on the worst day of someone’s life. One size doesn’t fit all: Serving those who pack heat. Combating stigma: The strength to ask for help. Caring for Those Who Serve & Protect 5/23/2018

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Crises Are Expensive Litigation Attrition Workers Comp Claims Employee Morale Reputational Risk Lost Productivity Diminished Quality Managerial Distraction Regulatory Penalties Caring for Those Who Serve & Protect 5/23/2018

Research on the Business Value of CIR Services: The Results The research results are generally positive and indicate that CIR services from EAPs can offer financial savings and business value, from: Reducing disability claims Reducing workers’ compensation claims Improving employee return to work Caring for Those Who Serve & Protect 5/23/2018

Crisis Responder: Job Description Consult with the organization’s leadership Position the organization’s leadership favorably Let people talk if they wish to do so Identify normal reactions to an abnormal event so that people don’t panic regarding their own reactions Build group support Outline self-help recovery strategies Brainstorm solutions to overcome immediate return-to-work and return-to-life obstacles Triage movement toward either immediate business-as-usual functioning or additional care Caring for Those Who Serve & Protect 5/23/2018

Serving in a Law Enforcement Culture Saying Thank You! Connecting with the Peer Support team Their own unique flyer Training the Peer Support team Training officers Their own pet shrinks Ride-alongs TeleCounseling Caring for Those Who Serve & Protect 5/23/2018

For the strength of the pack is the wolf…. and the strength of the wolf is the pack Caring for Those Who Serve & Protect 5/23/2018

More Healthy Coping Skills Ask for help. STRONG people ask for help. Family Friends Faith community Your supervisor Peer Support Team EAP Caring for Those Who Serve & Protect 5/23/2018

Driving Meaningful Utilization Leverage respected Leadership promotion! Feature non-stigmatized services Train, Train, Train Distribute distributable resources Caring for Those Who Serve & Protect 5/23/2018

EAP Success In the first year Ottawa County went from 3% utilization to 21% utilization. Pine Rest had 185 contact with Ottawa County employees verses an average of 30 contacts per year the past 5 years. Program Buy-in Informative Training Opportunities Easier Access to Care And….supporting our employees Caring for Those Who Serve & Protect 5/23/2018

Q&A Valerie Weiss Bob VandePol Marcie Ver Beek Undersheriff Ottawa County vweiss@miottawa.org Bob VandePol Executive Director of EAP Pine Rest bob.vandepol@pinerest.org Marcie Ver Beek Human Resources Director Ottawa County mverbeek@miottawa.org Caring for Those Who Serve & Protect 5/23/2018