SAP UEM by Knoa Measure What You Manage Introduction While the notion of measuring what you manage might seem like a no-brainer today, it remains highly relevant – especially when business software is driving your enterprise. You need data to measure how the software is running and how effectively employees are using it. The SAP User Experience Management application by Knoa can help you unlock the data you need to manage your SAP environment. It delivers this data via analytics powered by SAP BusinessObjects™ making it easier to act quickly and drive the best results for your business. In an SAP environment, timely data can help you: Simplify adoption of SAP software to help drive your business strategy. Pinpoint areas where you can drive improvements, and measure success. Make SAP run faster. Reduce the cost of training, IT, and support services. Create a vibrant and sustainable end user community. Ensure executive-level insight into policy compliance.

SAP UEM Solution Benefits Peter Drucker, one of the most influential business thinkers of the past century, is credited with saying, "If you can’t measure it, you can’t manage it.” Benefits SAP UEM gives teams across your business the information they need to target the right areas for performance improvement: Application Support Teams have global error-tracking mechanisms to help them understand the impact of software and system issues and proactively avert threats to efficiency. Application Performance Teams have comprehensive metrics of actual end-user response times for all user transactions, so they can quickly address reports of slow processing. Help Desk Personnel have immediate visibility into user interaction with a solution before, during, and after each transaction, so they can easily resolve issues with minimal business disruption. Training Organisations can pinpoint specific solution areas – and even specific users – that can benefit most from additional education. Business And Process Analysts can spot cumbersome workflows and other subpar operations that affect user satisfaction and efficiency. Various SAP customers have reported compelling results with SAP UEM, including: Reductions up to 50% in end-user errors. Up to 20% in user support calls, support call elapsed times, and training costs. The knowledge you gain from SAP UEM can help your business improve efficiency, visibility, and control over user performance – ultimately driving greater value more rapidly from your investment in SAP solutions. The SAP User Experience Management application helps you optimise the performance of your SAP applications and of the people who use them. It enables you to assess how an application performs for each person – separating real usability issues from opinions – and take corrective action to ensure delivery of all the value you expect from your SAP software. Capture 100% Of The User Experience directly from the user’s environment. The innovative design of SAP User Experience Management (SAP UEM) makes it possible Accurately Measure How Individuals Execute Transactions within your SAP solution. SAP UEM consolidates and sorts your data based on user attributes such as role and location. Analyse The Data. SAP UEM aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. Generate Reports For Key Functions in your company including training, user support, IT support, and change management. Where user performance does not match best practices, you can retrain. Where the application itself could do better, you can reconfigure. SAP UEM Coverage: R/3 and S/4Hana applications Across business modules: HCM, CRM, SCM, etc. Legacy interfaces: SAP GUI, GUI for HTML, Portal, Business Client, etc. New interfaces: SAP SuccessFactors/Fiori Using SAP UEM to help throughout the SAP S/4HANA migration and SAP Fiori UX transition can help the enterprise: Identify target processes for upgrade. Establish performance benchmarks and improvement targets and anticipate expected user benefits. Identify training targets based on known application and process usage. Ensure organisational benefits are achieved. Monitor end-user support issues and rapidly improve process flow. +27 11 607 8100 info@eoh.co.z a www.eoh.co.za EOH Business Park, Gillooly’s View, 1 Osborne Lane, Bedfordview, 2007, South Africa