The Communication Process within an Organization Noise Communication Channel Sender (Encodes Message) Receiver (Decodes Message) This graphic is a simple representation of the communications process within an organization. Communication starts with a sender, who has a message to send to the receiver. The sender must encode the message and select a communication channel that will deliver it to the receiver. Feedback Noise

An Employee Assistance Program Step 1 Step 2 Step 3 Step 4 Problem solved, employee con- tinues to work Problem solved; employee con- tinues to work or, if on leave, returns to work EAP counseling Identify troubled employee Self- identification Supervisor This figure outlines specific steps and possible courses of action in an employee assistance program. Treatment Employee refuses to seek help and is terminated if problem has a significant nega- tive impact on work Treatment un- successful; employee is terminated