Your Time to Grow! Alpine Technology REGIONAL SEMINAR 2018

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Presentation transcript:

Your Time to Grow! Alpine Technology REGIONAL SEMINAR 2018

Alpine’s Online Customer Portal Steve Fleming Operations/Marketing (719) 623-5332 sfleming@rams-pro.com Alpine’s Online Customer Portal

Leverage Alpine’s Online Support Solutions Save time, resources and money Leverage Alpine’s Online Support Solutions Online Bill Presentment and Payment Solutions Online Customer Management System Interactive Voice Response Lock Box Integrated Payment Portal Seamless with your website Seamless with VRP 10 Bi-directional Pay Now button on Customer Record Admin capabilities Manage Credit/Debit cards One-time or Recurring Online Bill Presentment and Payment Solutions PLUS Customer Management System (CMS) Customers can… View their account info Update Customer information Request new service or extra pick up View and pay their invoice online (MOB) Stop, Pause or Change service

Online Bill Presentment and Payment Solutions

Online Bill Presentment and Payment Solutions Your Customer Online Your Customer Calls

Admin Portal gives you: Online Bill Presentment and Payment Solutions Admin Portal gives you: Quick Access to Customer Acct info Manage Payment Types Manage Invoices View and Print Invoices Manage Admin Users Billing and Payment History Reports (Template and Custom)

Admin Portal gives you: Online Bill Presentment and Payment Solutions Admin Portal gives you: Quick Access to Customer Acct info Manage Payment Types Manage Invoices View and Print Invoices Manage Admin Users Billing and Payment History Reports (Template and Custom)

Admin Portal gives you: Online Bill Presentment and Payment Solutions Admin Portal gives you: Quick Access to Customer Acct info Manage Payment Types Manage Invoices View and Print Invoices Manage Admin Users Billing and Payment History Reports (Template and Custom)

Online Bill Presentment and Payment Solutions

Online Customer Management System

View account information Changes show up automatically in RAMs Online Customer Management System Account Information View account information Make Changes Changes show up automatically in RAMs Pay Bill online

View, Request, or change Services Online Customer Management System View, Request, or change Services

Online Customer Management System

Online Customer Management System

Online Customer Management System

Online Customer Management System

Online Customer Management System Inbox Inserts Notifications Sent Go Paperless Click for details Your October invoice is ready- Select here to view and pay. Your September invoice is ready- Select here to view and pay. Re: Your question about suspending account. It is not problem to suspend… Re: Update Account information. We noticed your credit card info needs to be… Your August invoice is ready- Select here to view and pay. Re: lawn waste question. Yes, you are correct, we do extra pickups in… Re: Restarting service. Service is to resume beginning July 1, 2018