Critical Event Management Program

Critical Event Management Program “When a crisis occurs, we’re here to partner with brokers and consultants to address their clients’ needs” Specialized resources and professionals available to provide experienced expertise and support during a workplace crisis or disruptive event Includes bank of hours that can be utilized for on-site support and management risk training

How it Works A Broker or Consultant refers a client who is experiencing a critical event, to Health Advocate for assistance Health Advocate’s Licensed Counselors provide consultation to the HR team to manage a workplace crisis or disruptive events such as: -Organizational change and restructuring -Merger and acquisition events -On-site accidents -On-site violent event -Natural disasters -Other critical incidents

Key Components 24/7 Unlimited Telephonic Professional Consultation - Assesses the event and advises the HR team on the best approach to respond - Develops a strategy to minimize employee disruption, maintain normalcy and productivity - Develops an effective employee communication plan On-Site Support -- In additional to the above, provides group facilitated discussions and one- one employee support

Key Components (continued) Risk Mitigation Training - As a precautionary measure to address situations that could lead to risk, (e.g., drug/alcohol issues, harassment, workplace violence, etc.) --Or following a disruptive event to improve preparedness

Pricing A Broker or Consultant purchases an annual policy and allocates hours to any clients on an as needed basis. Three policies and their total annual hours are available Note: All on-site professional support and training time is tracked as part of the annual hours. Travel costs are included in policy price.

Launch Plan Eblasts Flyer posted on communications library PPT available Proposal Contract (pending)