Brainstorming Techniques Your Name

Objectives At the end of this session you will be able to: Facilitate or take part in brainstorming sessions in an effective way by following some simple guidelines Build on the ideas of other participants whilst not critiquing these prematurely Identify different brainstorming techniques you can use so that you will have an effective approach for almost any situation

There are no other rules! Brainstorming Rules There are no other rules! Don’t Evaluate Quantity Needed Keep Building Wild Ideas Wanted

Preparation Define Brief Select

Customer Service Problem We want to brainstorm the issue we are having with the phones at the moment. We want to find ways to make our phone calls shorter so that we can answer more calls from customers. We want to solve the problem we are having with the phones as quickly as possible and are looking for ways to do this.

Briefing Background Information Definition and scope Ground rules

Three R’s Rouse Record Referee

Recording Ideas Visible Media Nominated scribe Capture everything

Closing the Session Achievements Next Steps Thanks

Clarify and Nurture Clarify Nurture What did you have in mind when you suggested this? What did you mean when you said this? Nurture What could we do to build on this idea? You have suggested training is important. What should that training involve?

Alternative Techniques Reversing Writing Releasing Starbursting

Reversing How can we reduce complaints? How could we get even more complaints?

Writing Variations Round Robin Charting Suggestion Box Sticky Notes

Starbursting Customers Suppliers Employees Communication Distributors The Press

Objectives At the end of this session you will be able to: Facilitate or take part in brainstorming sessions in an effective way by following some simple guidelines Build on the ideas of other participants whilst not critiquing these prematurely Identify different brainstorming techniques you can use so that you will have an effective approach for almost any situation