(Project Name) FAQ What Is ServiceNow? Will I be impacted? ServiceNow is the leading cloud based solution that provides a single system of record for: Service Management Business Management Operations Management Application Development Find out more about ServiceNow here: www.servicenow.com Will I be impacted? At the (Company Name) we will roll out (Project Name) in phases and will focus on IT Service Management. Get details here (link to site or word doc that gives details) Phase 1 Go-live XX/XX/XXXX Incident (Example) Change (Example) CMDB (Example) Example Departments involved: list out departments here or link to a document that outlines them Phase 2 Go-live XX/XX/XXX HR Requests (Example) Knowledge (Example) Example Departments planned for release: list out departments here or link to a document that outlines them How do I prepare? Training and events are being (or have been) scheduled. Details will be posted here (link to internal site or word doc where you are posting training and events or list here if appropriate) Training (example) Lunch & Learns Video overview Desktop guides Formal Training Classes Events (example) Go-live celebrations All Hands meeting Open Q&A session Usage contests Additional Questions? Get further details here (link to detailed site or word doc). You can also reach out to abc@example.com or submit a comment here.