Interviewing Jerry Post Copyright © 1997

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Presentation transcript:

Interviewing Jerry Post Copyright © 1997 Chapter 5 Interviewing Jerry Post Copyright © 1997

Interviewing Gather objective and subjective data Organizing Opinions Goals Feelings Informal procedures Organizing Background Establish objectives Determine who to interview Notify interviewee Choose format

Question Types Open-ended Closed questions Probes Hints Tell me about . . . What are advantages of the current system? Closed questions How many . . . ? Yes/No Probes Why? Can you explain . . .? Hints Avoid leading questions. Is it true that . . .? Do you agree with . . .? Do not antagonize or push. Ask one question at a time. Avoid tape recorders. Take notes. Record thoughts later. Ask for copies. Do not believe all answers.

Joint Application Design Goal: Cut time, cost and conflict. Method Put everyone together for several days. Determine system objectives and layout. Intense. Support with GDSS.