CEO Report Board Meeting 6-20-2018 BCEO Meeting 6-28-2018 Have hired Gracen Johnsen of Summit to review and evaluate our job descriptions. She had worked with us 5 years ago when she was with another organization. She will also conduct a compensation study to see if our salary structure is aligned within the industry and other non-profits. Hope to have everything finished in time for the August Board meeting

Customer Centered Approach to Center Operations Awarded a contract to Ed Long of Cross Sector Innovations He is in the process of designing questionnaire to be used for the separate focus groups He will conduct approximately 18 sessions with half comprised of job seekers and the other half of businesses Take the information from the groups and work with a staff level group to consider how to change processes in workforce centers to better meet the needs of our customers

Customer Centered Approach Will use the Business focus groups to help us redesign our approach to meeting those needs by our Business Services Team The facilitator will be required to take the processes from the work group and create a standard operating procedure (SOP) for how workforce centers will conduct business. The SOP will also contain all the policy rules and regulations, in order that it can be used as a training aid for new staff

Customer Flow in Centers   Workforce Center July August September October November December January February March April May PY17 Year To Date Brookwood 1464 1332 1194 1252 1314 1248 1594 1027 1358 1169 1009 13961 Chandler 62 68 83 57 52 14 31 22 55 34 41 519 Eastside 853 1019 786 921 796 883 1259 958 1161 1033 1073 10742 El Reno 176 153 152 139 117 102 118 104 115 97 92 1365 Guthrie 49 82 38 25 43 36 463 Holdenville 50 73 80 98 91 123 79 70 75 63 857 Norman 497 617 445 569 449 583 375 604 707 611 5976 Okemah 17 21 13 10 23 6 8 213 Seminole 365 426 328 324 316 255 330 201 216 210 263 3234 Shawnee 576 625 566 572 438 578 460 530 461 492 5817 Workforce Center Total 43147

Budget Notes Just received new planning amounts for next year’s budget. New funds for the Program Year 18 increased by $492,219.00. Great News. DWFS spending levels have continued to rise with each month, so I believe we will be close to budget This means that our carry-in dollars will decrease by about $630,000.00 By planning on less carry over funds to PY19, our budget will be $75,000.00 less than PY17.

Oklahoma Association of Workforce Boards Training Session Training session for Board Members and Elected Officials was held on May 8th at the Reed Center in Midwest City. We a total of 2 staff, 4 board members, 4 elected officials attend the session. Always a good opportunity to learn about roles and responsibilities of both groups.

Board Staff In our efforts to replace Bill Bryant, it was decided to make some staffing changes Created a Chief Operating Officer Position Had 62 applications, weeded down to 8 and conducted interviews with five very impressive candidates. Ashley Sellers was offered and she accepted the job. Currently she is the Deputy Director for our service provider, Dynamic Workforce Solutions and had been the One-Stop Operator for the East Central WIB. She will report to work on July 2, 2018.

Board Staff With the increased monitoring that has occurred from the state, we have decided to hire a compliance and strategy manager. This position was approved in 2016, but we had not filled it. We are going to wait on our compensation review to ensure we create a correct salary range prior to opening the position. This position will be responsible for the monitoring required by regulations as well as developing the new policy.

Business Services The state has just issued the policy connected to engaging the employer community and the performance measures that will be put in place. Since the required measures focus mainly on labor exchange, we will need to step back and design a business services policy that might look significantly different than our current model. We will wait until the business focus groups are done and work with the workforce centers in ensuring our model is responsive and not just for meeting the required measures.