Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting July 13, 2017

Performance Report Card Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 91.7% 91.5% Late 4 < 0.10% 0.05% 0.09% Average Hold Time < 120 sec 79 83 Calls On Hold Over 5 Min < 5% 4.4% 4.5% *Preventable Collisions Per 100,000 Miles < 0.50 0.75 0.65 *June 2017 data is not final

Highlights June highlights: Joe King Scholarship awarded to Jennifer Elhawary (Access’ Antelope Valley contractor) Nearly 200 riders attended Access community meetings in June LAX stand signs catalogued and geo-coded on both departure and arrival levels Implemented new driver training module for emergency operations and preparedness Tablet implementation started in the West Central region Text message callouts started in West Central and Eastern regions