Division of Public Assistance

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Presentation transcript:

Division of Public Assistance Current Status and Upcoming Changes

Current Status of DPA Caseload Growth Current Office Procedures for Processing Medicaid Backlog

How Backlog is Being Addressed Team-Specific Focus and Overtime Technology Projects Staff Recruitment and Retention

Team-Specific Focus and Overtime Project Teams Backlog Team Unacted Team Overtime Increased Overtime Opportunities Emphasis on Older Applications

Technology Projects ARIES Agile Development Virtual Contact Center New System Features Registration of FFM Applications Virtual Contact Center Electronic Document Imaging Partnering with Code for America Fee Agent Portal Client Portal

Staff Recruitment and Retention Legislative Approval of 20 New Positions Removal of Applicant Barriers Continuous Recruitment Retention Introducing an Alternate Work Week Increasing Recognition and Morale

Open Discussion