Pima Medical Institute Online Education Last revised 02/14/11 Quality Management Pima Medical Institute Online Education HCA470 Course Map Quality Management Basics What to Read Topic: Leadership vs. Management Chapter 1 Topic: Principles of Total Quality Chapter 2 Topic: Using Continuous Improvement Tools Chapter 3 Topic: Patient Safety Tools What to Do Discussion: Leadership (Due _________) Assignment: Defining Quality (Due _________) Assignment: Case Study (Due _________) Systems Approach What to Read Topic: Understanding Systems Read Chapter 4 Topic: Healthcare System Characteristics Topic: Systems Models Read Chapter 5 What to Do Discussion: Dynamic Complexity (Due _________) Assignment: System Models (Due _________) Impact of Policies and Systems on Healthcare What to Read Topic: Policies and Regulations Read Chapter 6 Topic: Mental Models Read Chapter 7 What to Do Discussion: Policy (Due _________) Assignment: Mental Models (Due _________)

Pima Medical Institute Online Education Quality Management Pima Medical Institute Online Education HCA470 Course Map Achieving Results What to Read Topic: Goals Read Chapter 8 Topic: Purpose Read Chapter 9 Topic: Performance Measurement Read Chapter 10 What to Do Discussion: Goals (Due _________) Assignment: Performance Measurement (Due _________) Making Change What to Read Topic: Organizational Traction Read Chapter 11 Topic: Implementation of Organizational Change Read Chapter 12 What to Do Discussion: Organizational (Due _________) Assignment: Change Process (Due _________) Teamwork What to Read Topic: Designing Teams Read Chapter 13 Topic: Team Effectiveness Topic: Evaluation of Effort None What to Do Discussion: Teamwork (Due _________) Final Assignment (Due _________)