Female: Hello, ABC Company, How can I help you?

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Presentation transcript:

Female: Hello, ABC Company, How can I help you? Jack: This is Jack Chen. Can I have extension 123? Female : Certainly, hold on a minute, I’ll put you through… David : Bill Gates office, David speaking. Peter: This is Jack Chen calling, is Bill in? Jack: : I’m afraid he’s out at the moment. Can I take a message? Jack: : Yes, Could you ask him to call me at XXX-XXXX?I need to talk to him about the quotation, it’s urgent.

David : Could you repeat the number please? Jack: Yes, that’s ………, and this is Jack Chen. David : Thank you Jack Chen, I’ll make sure Bob gets this as soon as possible. Jack Chen : Thanks, bye. David : Bye.

Introducing Yourself This is Jack. Jack’s speaking. Asking who is on the phone Excuse me, who is this? May I ask who’s calling, please?

Asking for Someone Can I have extension 123? May I speak to…. Is David in ? or Is Davis available? Connecting Someone Don’t hang up ， I’ll put you through Can you hold on a moment?

When someone is not available I ‘m afraid he is not available at the moment. Mr. Gates isn’t in … Mr. Gates is out at the moment… He is not at his desk…. He is not in his seat…. Taking a message May I take a message? May I tell him who is calling? Would you like to leave a message?

Wrong Number Staff: Hello, this is the XXX office. Mike: Bill Gates please. Staff : I’m sorry, you must have the wrong number. Mike: Oh. Can I check the number again…. is that XXXXXXXX? Staff : No, it’s XXXXXXXX. Mike: Oh, I am sorry about that. I must have dialed the wrong number. Staff : No problem! Bye!