Neil Robson Seascale and Bootle Patient Group Seascale PPG 5yr Review Neil Robson Seascale and Bootle Patient Group

Seascale PPG Aims To participate in the health improvement of the local population To encourage patients to engage in their own healthcare Is based on the mutual interest of, and trust between primary care staff and the patients of the practice

Objectives To have knowledge on issues that impact on health Being a signpost to other services. agencies Sharing experience & feeding back Identifying areas with scope for improvement Highlighting excellence Turning knowledge into action Supporting change Bringing peers together for mutual encouragement Promoting self-management Linking into the community Working with practice personnel to enable this Red - Sharing information Blue - Service Improvements Yellow - Self Management

Information Sharing Practice Updates Copeland Patients’ Group Forum Palliative and End of Life Productive General Practice GP Finance and MPIG Care, data and information sharing– HSCIC CQC Palliative and End of Life Care: Viv is our leader Productive General Practice: LD to send Involving Patients Module handbook to group for consideration MPIG: Minimum Practice Income Guarantee payments Care.data and information sharing– HSCIC Update LD explained about the new HSCIC data sharing and the various levels and what this would mean to patients. The practice website and notices had been updated in an attempt to make the differences clearer. All patients who have expressed a concern about information sharing have been written to and asked if they wish to withhold information. Special opt out forms had been created with information leaflets so that patient made informed choices rather than react to uninformed media campaigns. CQC Audit: Some of us were involved Gosforth School – Fibrotic broadband. How can the practice join other community groups to improve services and use of technology?

Service Improvement In the wider NHS Success Regime and WCH Nugen Moorside Project- Health Impact Assessment. NWAS.

Service Improvement In Seascale Health Centre Expectations of Service I want great care Community Dispensary Delivery /Transport Service. Appointments and telephone triage Patients’ Surveys Dispensary Compliments, complaints and Significant Events Mjog text messaging Accessibility Expectation of Service: Dr Illsley had suggested that the group discuss what would be an acceptable level of service so that we knew if we were successful of not in delivering this to our patients. Areas could include turnaround time for Dispensing as the practice we reviewing the repeat medication system. Deferred to a future meeting for further discussion I want great care LD advised the group that the practice had volunteered to take part in the I want great care pilot in Cumbria. This is an instant patient feedback system similar to ‘trip advisor’. Transport and medicines delivery 2012 Survey You said our Car parking could be improved. You said our appointment system was confusing and we needed more telephones. You said our complaints system didn’t provide enough opportunity for people to complain confidentially. You said our new waiting room was not confidential and the new dispensary area did not afford the privacy you would like. You said we should provide more advice to prevent illness and obesity You said our timekeeping could be improved. Dispensary , including delivery, opening times, communication to patients of ‘items owing’ GP Appraisal Gemma presented her GP appraisal and explained in detail how GPs are now assessed. Accessibility – Ann Wallen

To encourage patients to engage in their own healthcare Self care guidance and Support to make decisions together Patient letters review Patient Booklet