Qdos ASC & Powerdial Guide

Guide Index What is Qdos? Benefits of Qdos How does Qdos work? Qdos points for sales Qdos bandings How Qdos bandings are calculated Qdos payments Tax and N.I. FAQs

What is Qdos? Qdos is a tax free British Gas points based reward scheme. Working at British Gas gives you a great opportunity to earn points rewards through the Qdos incentive program. Note: British Gas pays the tax at basic rate. What are Qdos points? Qdos points are the reward currency used for:- Sales commission Tactical themed incentives Other ad hoc business incentives How do I spend my Qdos points? When you start with British Gas you will have a personal Qdos account set up that you can access via a website or telephone hotline. There are a variety of exciting ways of spending your points from your own Visa debit card, to retail vouchers and a wide range of merchandise. 3

The Benefits of Qdos Great performance will be rewarded with excellent rewards You decide how you want to redeem your reward Your Manager will support you with coaching to help you get the most out of your performance and the scheme You can visit Qdos web or phone telebanking at any time to check your earnings So……..your reward, your choice!

How does Qdos work? You do your bit. Points are loaded If you are eligible to receive points for closing sales with our customers just do the very best you can. There is no limit on your Qdos earnings. Sometimes we run tactical incentives which are fun, themed activities where you can win some great prizes for participating and hitting targets. Points are loaded Data files are sent on a weekly basis for upload to the Qdos website so you can see your sales building up. Bandings are applied to your account once a month. This is the trigger for your sales to be paid Your reward, your choice Check out the website to see details of what you have earned, how to spend your points and what you have spent.

Qdos points for Sales How many points do I get for a sale? Each product sale has been allocated a reward rate in Qdos points. This is known as the Base rate. 100 points are worth £1. The Base Rate per product may vary per business area/department/site Speak to your Manager to check which rates apply to you.

Qdos bandings What is the banding scheme? If you are targeted to achieve sales you may be part of the Qdos banding scheme. Your sales performance is assessed each month and depending on how you do you will be assigned a banding. Within each banding there are a range for multipliers which are applied to the base points for sales you make in the month. You could earn up to 2.5 times the base rate. So the better you perform, the more you can earn. You need to ensure your sales are of a high quality as you are only paid for sales that: Are still live two weeks after the date of sale – Care Sales Make it past the Acquisition sent status in Siebel - Energy sales

How Qdos bandings are calculated First you have a sales conversion rate target for each product. This can vary by site (an example is shown below) Each product has a different weighting which is added together to give the first part of your multiplier So, If you hit all of your product targets you will have 1.7 towards your multiplier If you hit the your target for PDC & HEC you would have 0.70 towards your multiplier

How Qdos bandings are calculated Next you have a sales per hour target Dependant on how you do this is added to your multiplier Sales Per Hour Targets Banding SalesPrHr Multiplier Low-Participant Participant 0.5 Bronze 0.75 Silver 1 0.2 Gold 1.5 0.4 Platinum 2 0.6 Platinum Elite 2.5 0.8 So if you achieved 1 sale per hour you would have another 0.2 added on to your multiplier Carrying on the examples from the previous page. You achieved 1.7 for your sales conversion, you now add 0.2 for your sales per hour. This gives you a multiplier of 1.9 so far You achieved 0.70 for your sales conversion, you now add 0.2 for your sales per hour. This gives you a multiplier of 0.9 so far

How Qdos bandings are calculated Finally we look at your QA score. The table below shows the effect QA has on your mutiplier So continuing the examples form the previous page You have a 1.9 multiplier so far You pass your QA so you will end up with a multiplier of 2.1 You achieve RD so your multiplier will remain as 1.9 You fail 1 QA , your multiplier will be reduced to 1.4 multiplier You fail 2 QA, your multiplier will be reduced to a 0.95 multiplier If you fail 3 QA you will have a 0 multiplier You have a 0.9 multiplier so far You pass your QA so you will end up with a multiplier of 1.1 You achieve RD so your multiplier will remain as 0.9 You fail 1 QA , your multiplier will be reduced to 0.7 multiplier You fail 2 QA, your multiplier will be reduced to a 0.45 multiplier Pass RD Fail 1 Fail 2 Fail 3 + 0.2 - 25%  - 50%  - 100%

Qdos payments When do I get my points? Sales are credited to your account each week. Once your banding has been loaded on to the system your sales will credit into your account Service product sales Service product sales are paid approximately 14 days after the date of sale if the customer is still active. Service product sales are paid on a Tuesday each week. Energy sales Energy sales are paid when they reach acquisition sent in Siebel. This means it could take approximately 6 weeks to be paid for an energy sale. Energy sales are paid every Thursday. The rate of payment is determined by which base rate applies to your area of the business and the banding multiplier linked to the date of sale. 11

Tax and N.I. What will I see on my payslip? 12

FAQs Q. What if I forget my password? A. If you need a password reminder and you’ve registered an email address on the system just click on the forgotten your password link on the login page. Alternatively you can contact the Qdos helpdesk via qdos@grg.com or the hotline on 899001 (internal), 0870 8505 290 (external). Q. I think my Qdos banding is incorrect. A. Check it through with your Manager before asking them to raise an appeal for you via the Qdos website. Appeals are only processed once the appeals window is closed. Only appeals raised within the appeals window can be processed. Q. I have a missing banding. A. Ask your Manager to raise a missing banding form. They can find this in the same section as the banding appeal form. 13

FAQs Q. I think I haven’t been paid for my sales? A. If you’ve got a question about Qdos (including missing sales) please contact the Qdos helpdesk via email at qdos@grg.com or the hotline on 899001 (internal), 0870 8505 290 (external). Remember to allow enough time for sales to reach the correct status for payment and make sure you have a banding for the date of sale (if you are in the banding scheme) Q. What happens if I leave? A. Your account will remain open for 120 days after your leave date. After this time you will not be able to access your account so any remaining balance will be removed. Q. I’ve got a a general question about Qdos. What should I do? A. Have a look through this guide and the Qdos site and speak to your Manager. If you’ve still got a question about Qdos (including missing sales) please contact the Qdos helpdesk via email at qdos@grg.com or the hotline on 899001 (internal), 0870 8505 290 (external). If you need to escalate an issue contact qdosqueriesbgs@centrica.com qdos.energy@britishgas.co.uk 14